topic How do see amazon video on sony bravia kd-43xe83960 after factory reset in Android TV

How do see amazon video on sony bravia kd-43xe83960 after factory reset

doyler23 — Thu, 27 Feb 2020 22:24:46 GMT

I had to factory reset my Sony bravia after it received a software update which caused a problem with router Wi-Fi settings. This has caused a problem with Amazon video which was operating fine till factory reset. I can sign into amazon video with code given on the screen and sign into my amazon account as normal and see my android t. v is a registered device, but when I access it through amazon prime app it keeps asking me to start your 7 day free trial? It doesn't seem to recognise that I already signed up.

Re: How do see amazon video on sony bravia kd-43xe83960 after factory reset

Pascale_F — Sat, 29 Feb 2020 11:01:44 GMT

Hi doyler23,

I'll see if I can find this out for you. Maybe someone else in the community can help in the meantime though.

Thanks,

Pascale

Re: How do see amazon video on sony bravia kd-43xe83960 after factory reset

doyler23 — Sun, 01 Mar 2020 19:45:17 GMT

That would be appreciated as no soultion has been forthcoming yet.

Re: How do see amazon video on sony bravia kd-43xe83960 after factory reset

doyler23 — Wed, 04 Mar 2020 11:48:10 GMT

Any headway towards a solution?, as no one on the forum seems to have a solution.

Thanks

Re: How do see amazon video on sony bravia kd-43xe83960 after factory reset

rooobb — Wed, 04 Mar 2020 12:57:45 GMT

Maybe because any other person Prime video app is working faultlessly.... Never had any issue on that (apart some stuttering in the earlier versions)

Re: How do see amazon video on sony bravia kd-43xe83960 after factory reset

Joe_Dohn — Wed, 04 Mar 2020 17:27:17 GMT

Try restarting both the TV and the router and then try opening the app, this may seem like a simple idea, but sometimes information is saved up on your router or TV which can cause an issue with connecting altogether. You can also clear the cached data on the TV through the Internal Storage menu.

Re: How do see amazon video on sony bravia kd-43xe83960 after factory reset

doyler23 — Thu, 05 Mar 2020 11:30:24 GMT

I tried your soultion but still no joy, it keeps defaulting to try your 7 day trial after i have signed in with code given by the T.V

Re: How do see amazon video on sony bravia kd-43xe83960 after factory reset

Webb02 — Thu, 05 Mar 2020 20:25:55 GMT

Have you contacted Amazon and explained the issue or start the 7 day trial and log in after that

Re: How do see amazon video on sony bravia kd-43xe83960 after factory reset

doyler23 — Sun, 08 Mar 2020 18:01:38 GMT

I havn't contacted amazon because it was part of a deal when i signed up for broadband that amazon video was free for 12 monthes and amazon prime say on there website to contact the broadband provider directly if a problem is encountered, if you havn't signed up directly with amazon. The broadband provider has very bad customer service.

I havn't tried yet signing up for 7 day trial because my details are probaly already on there system.

Re: How do see amazon video on sony bravia kd-43xe83960 after factory reset

Webb02 — Sun, 08 Mar 2020 20:07:19 GMT

if it was me I would sign up for the 7 days most likely as soon as you put your details in ...it should recognise you already have an account

Re: How do see amazon video on sony bravia kd-43xe83960 after factory reset

Joe_Dohn — Mon, 09 Mar 2020 15:07:11 GMT

I agree with Webb02.

If you try that and it still doesn't work then you may have to bite the bullet and contact the broadband provider just to be sure the service was activated properly.