topic Re: Netflix unable to play 4k - Sony Android in Android TV

Netflix unable to play 4k - Sony Android

102091101 — Sat, 12 Dec 2015 22:35:04 GMT

I have a fibre line with low latency and jitter and content played perfectly up until a few days ago. (watched the entire series of dare devil in 4k)

Netflix support essentially made me power everything down, discharge and restart , signout of the a/c etc.

HD content plays without problem and 4k content on youtube has no issues playing.

If I kick off a 4k episode now, it plays for a few seconds , buffers and then only plays audio.

I notice that the recommendations are taking longer to load than usual at the moment as well.

Anybody else experiencing similar behaviour?

Re: Netflix unable to play 4k - Sony Android

Anonymous — Sun, 13 Dec 2015 10:46:32 GMT

Hi there

When you are having problems, goto www.speedtest.net and see what your speed is? it is entirely possible this is a line or ISP related problem.

Cheers

Re: Netflix unable to play 4k - Sony Android

102091101 — Sun, 13 Dec 2015 11:03:26 GMT

A broadband speed check is fine.....as implied by my initial post. I fixed this by going into netflix setting -> choosing "get help" and "check your network" , after that check, content played ok - just posting in case anybody comes across the same issue.