https://community.sony.pt/t5/e-series/my-phone-is-not-responding-for-anything/m-p/3546944#M3137 <DIV class="lia-spoiler-container"><A class="lia-spoiler-link" href="#" rel="nofollow noopener noreferrer">Spoiler</A><NOSCRIPT> (Highlight to read)</NOSCRIPT><DIV class="lia-spoiler-border"><DIV class="lia-spoiler-content">&nbsp;</DIV><NOSCRIPT><DIV class="lia-spoiler-noscript-container"><DIV class="lia-spoiler-noscript-content">&nbsp;</DIV></DIV></NOSCRIPT></DIV></DIV><P><SPAN>a week ago my phone started to freez and shut down randomly It usually happens when i have it in my pocket and somtimes when i try to turn it on it freez again while booting and today my phone is combletly shut down and not respnding for any thing&nbsp;<BR />i got my phone for only 2 months ago!!&nbsp;</SPAN></P> Thu, 23 Mar 2017 15:02:11 GMT KenanXV99 2017-03-23T15:02:11Z https://community.sony.pt/t5/e-series/my-phone-is-not-responding-for-anything/m-p/3546944#M3137 <DIV class="lia-spoiler-container"><A class="lia-spoiler-link" href="#" rel="nofollow noopener noreferrer">Spoiler</A><NOSCRIPT> (Highlight to read)</NOSCRIPT><DIV class="lia-spoiler-border"><DIV class="lia-spoiler-content">&nbsp;</DIV><NOSCRIPT><DIV class="lia-spoiler-noscript-container"><DIV class="lia-spoiler-noscript-content">&nbsp;</DIV></DIV></NOSCRIPT></DIV></DIV><P><SPAN>a week ago my phone started to freez and shut down randomly It usually happens when i have it in my pocket and somtimes when i try to turn it on it freez again while booting and today my phone is combletly shut down and not respnding for any thing&nbsp;<BR />i got my phone for only 2 months ago!!&nbsp;</SPAN></P> Thu, 23 Mar 2017 15:02:11 GMT https://community.sony.pt/t5/e-series/my-phone-is-not-responding-for-anything/m-p/3546944#M3137 KenanXV99 2017-03-23T15:02:11Z https://community.sony.pt/t5/e-series/my-phone-is-not-responding-for-anything/m-p/3546945#M3138 <P>Hi <A href="https://community.sony.co.uk/t5/user/viewprofilepage/user-id/978909">@KenanXV99</A>, I'm sorry to hear that.</P><P>Can you try and temporarily remove any SIM- and SD-card in your device to see if they may be causing this behavior.</P><P>I would also recommend that you try and force shut down your device. To do so press and hold the volume up and on/off button&nbsp;until the phone vibrates 3 times. Then try starting it as normal.</P><P>If your device still won't start I'd recommend that you contact your <A href="https://community.sony.co.uk/t5/c-sonymobile/Local+support/pd-p/contact_us" class="lia-product-mention" data-product="13-1">Local support</A> for&nbsp;assistance with having your device sent in to an authorized service center.</P><P>Let me know how it goes!</P> Wed, 29 Mar 2017 07:36:10 GMT https://community.sony.pt/t5/e-series/my-phone-is-not-responding-for-anything/m-p/3546945#M3138 Emil 2017-03-29T07:36:10Z