topic Re: Wena pay in L Series

Wena pay

Aniseq77 — Sat, 23 Nov 2019 23:35:26 GMT

Please help, WenaPay won't open. I have tried reset and reinstall, force stop, clear cache and data. It gets stuck on screen before entering the four digit pin.

Re: Wena pay

pressefr — Sun, 29 Mar 2020 21:06:44 GMT

@Aniseq77 wrote:
Please help, WenaPay won't open. I have tried reset and reinstall, force stop, clear cache and data. It gets stuck on screen before entering the four digit pin.

Do you have the Japan Version or UK Version of the Wena band?

Re: Wena pay

ally153 — Mon, 27 Dec 2021 11:45:59 GMT

I've recently started having the same problem. Usually deleting data and starting again 'fixes' the problem, but even that doesn't work anymore. I've tried e-mailling technical support, but they just advised me to do everthing I already told them I tried to fix the issue.

I have the UK version of both the Pro and Active versions - both do the same thing - the app crashes just before getting to the PIN screen. I also noticed the blue led doesn't flash, which it did before when entering Wena Pay. The crash report mentions a Null pointer exception & I've seen a popup saying "NXP SDK is not correctly initialized" which sounds a lot like something of the app/device isn't being set before it's getting used...