https://community.sony.pt/t5/xa-series/heic-files/m-p/3655549#M31980 Thanks Wed, 15 Jan 2020 10:49:37 GMT Vinodankwa 2020-01-15T10:49:37Z https://community.sony.pt/t5/xa-series/heic-files/m-p/3655547#M31978 <P>Cannot open or view heic format images</P> Tue, 14 Jan 2020 16:20:04 GMT https://community.sony.pt/t5/xa-series/heic-files/m-p/3655547#M31978 Vinodankwa 2020-01-14T16:20:04Z https://community.sony.pt/t5/xa-series/heic-files/m-p/3655548#M31979 <P>Hi&nbsp;<A href="https://community.sony.co.uk/t5/user/viewprofilepage/user-id/1272674">@Vinodankwa</A>, welcome to our forum!<BR /><BR />The Album application does not support this format, so you need to download an application from the Google Play store that can read this format or try using the Google Photos application to view them.<BR /><BR /><SPAN>HEIF is the image format, but&nbsp;HEIC is what the files are called.</SPAN><BR /><BR />Just search for&nbsp;<SPAN>heic or HEIF and you should have a couple of alternatives to choose from either an app that can open them, or convert them to a more normal format.<BR /><BR />I hope that helps!</SPAN></P> Wed, 15 Jan 2020 09:47:09 GMT https://community.sony.pt/t5/xa-series/heic-files/m-p/3655548#M31979 Jonas 2020-01-15T09:47:09Z https://community.sony.pt/t5/xa-series/heic-files/m-p/3655549#M31980 Thanks Wed, 15 Jan 2020 10:49:37 GMT https://community.sony.pt/t5/xa-series/heic-files/m-p/3655549#M31980 Vinodankwa 2020-01-15T10:49:37Z https://community.sony.pt/t5/xa-series/heic-files/m-p/3655550#M31981 <P><A href="https://community.sony.co.uk/t5/user/viewprofilepage/user-id/1272674">@Vinodankwa</A>, you're very welcome! <IMG class="lia-deferred-image lia-image-emoji" src="https://community.sony.pt/html/images/smilies/011.png" alt="Slightly_smiling_Face" title="Slightly_smiling_Face" /></P> Mon, 27 Jan 2020 12:33:09 GMT https://community.sony.pt/t5/xa-series/heic-files/m-p/3655550#M31981 Jonas 2020-01-27T12:33:09Z