topic Re: Charging Bluetooth Wireless Haedphones in Portable Audio

Charging Bluetooth Wireless Haedphones

bob222 — Tue, 13 Dec 2016 19:20:46 GMT

Hi All.

I have just bought these headphones, model MDR-ZX330BT. The instruction leaflet states charge using USB port on computer. Is ther any reason for not using a USB phone charger giving output of 5.3v 2.0A or the USB port on my Bravia TV. Replies with advice would be good

Thanks. Bob222

Re: Charging Bluetooth Wireless Haedphones

Anonymous — Tue, 13 Dec 2016 23:00:33 GMT

Hi there

I have Sony Waterproof Walkman (NW-WS414) and I charge it via any means, whether its a laptop, TV or mains charger (USB) - works fine.

I dont see any reason why you cannot do the same, even though the manual doesnt say so.

Cheers

Re: Charging Bluetooth Wireless Haedphones

bob222 — Wed, 14 Dec 2016 13:24:56 GMT

Hi Thanks for your reply. I thought it odd that Sony did not give more charging options. I will give it a go with my mains usb phone charger, more convenient.Bob222.

Sent from Samsung tablet

Re: Charging Bluetooth Wireless Haedphones

petermonger — Fri, 16 Dec 2016 02:08:14 GMT

I bought these headphones while travelling (noise cancelling means flying, etc!) so I don't have access to a computer, especially one for the duration for charging. The manual is very specific, even down to suitable operating systems, and reference to charging not been completed properly. Is this purely an electrical safety issue or is there some form of communication between the headphone and computer systems? I playing safe using a portable mobile charger to keep the battery sufficiently charged for the time being. These headphones are excellent but expensive and I do not want to compromise them or shorten the battery life going against Sony's guidance. Please can someone from Sony provide additional information and advice on charging methods for when a suitable computer is not available.

Re: Charging Bluetooth Wireless Haedphones

petermonger — Fri, 16 Dec 2016 02:10:55 GMT

Sorry, I should have stated in my posted reply that my headphones are MDR-1000X.

Re: Charging Bluetooth Wireless Haedphones

Anonymous — Fri, 16 Dec 2016 12:19:15 GMT

Hi there

I have sent a message to Sony seeking further information about this. Will post back when I get an answer.

Cheers

Re: Charging Bluetooth Wireless Haedphones

Sonyvores — Wed, 21 Dec 2016 14:58:10 GMT

I think Sony doesn't suggest you to charge via a wall adaptor for the simple reason that Sony Europe doesn't sell those anymore...and for a safety purpose they can't suggest to use an other one, in case a customer buy a crappy one from china and it causes an accident 😃

Re: Charging Bluetooth Wireless Haedphones

Anonymous — Wed, 21 Dec 2016 17:20:09 GMT

Posting this tweet for completeness of thread and feedback to Sony:

Re: Charging Bluetooth Wireless Haedphones

petermonger — Mon, 26 Dec 2016 04:17:41 GMT

I have received a not very helpful response from Sony customer services.They just repeated the published advice that the only recommended method is to recharge using a PC and that I would be able to buy replacement parts. I responded by asking for more information so at least I can assess the risk to select the least undesirable method of charging when traveling without a PC. So if anyone one from the technical side of Sony actually reads these posts please respond. I would have thought that it would not only be good public relations but commercially expedient. I have been using Sony products for forty years and never come across such a major flaw.

Re: Charging Bluetooth Wireless Haedphones

Anonymous — Mon, 26 Dec 2016 11:47:41 GMT

Hi All

I did receive a response to this from Sony last week. Appologies for not posting back sooner.

Basically, in a nutshell:

"when using 3^rd party adaptors Sony cannot guarantee further proper functionality and safety. "

Sony has only had these headphones certified for charging on a PC/Laptop, hence they would be liable if they say different.

Cheers

Re: Charging Bluetooth Wireless Haedphones

petermonger — Mon, 26 Dec 2016 12:51:02 GMT

Good news, Sony should comment as such, with an appropriate disclaimer, as part of the charging advice. Hopefully, the Sony adapter that came with my Xperia Z3 compact will be safe enough! Thank you.

Re: Charging Bluetooth Wireless Haedphones

bob222 — Mon, 26 Dec 2016 16:30:06 GMT

Thanks to all replies to my message enquiry. I think that it is a poor show from Sony that they have not updated the charging using more appropriate usb sources. I have a sony bravia tv with usb port so will use this rather than have to mess around with pc etc.

happy new year to you all.

bob222.

Re: Charging Bluetooth Wireless Haedphones

Benmorsky — Wed, 10 Jan 2018 17:01:21 GMT

How risky is to you use an Apple usb phone charger?

Re: Charging Bluetooth Wireless Haedphones

DIaneGarcia — Wed, 07 Feb 2018 16:07:09 GMT

I just bought these in US & will be returning them. I don't even use a laptop anymore. I have computers & laptops in my office but I travel with an iPhone & iPad. Keep up Sony.

Re: Charging Bluetooth Wireless Haedphones

llzgarcia — Fri, 23 Feb 2018 06:41:09 GMT

I agree with the consensus that Sony has been unhelpful in the extreme. I personally cannot leave my laptop on for 2 1/2 hours in order to charge my earphones. I'm going to charge them from an outlet which I assume will work just fine. If not, I'll let you know.

Re: Charging Bluetooth Wireless Haedphones

bob222 — Fri, 23 Feb 2018 08:49:06 GMT

My feelings the same regarding charging. I have been using standard 3 pin charger for 14 months now with no problems.

Sent from my Samsung Galaxy smartphone.

Re: Charging Bluetooth Wireless Haedphones

Dargan42 — Sun, 13 May 2018 10:58:43 GMT

Have just purchased Sony WH-1000MX2’s after what I thought was an exhaustive comparison process but I missed this glaring issue. I am really annoyed that I have spent so much money on these headphones and then find out after reading that you are supposed to use the USB outlet on a computer. I mean what century are these guys in? I dont even have a laptop and I am hardly going to lug a desktop onto a plane which is where I planned to use these!!! I would be using a portable power pack or even plane charging USB’s which are prevalent now. As far as I know no other headphone makes this statement (and you have to read every page to pick this up among 4 SONY pdf’s I have downloaded on these headphones) I would argue that in Australia, where I am writing from, and where I purchased that if there were any problems with charging these from a readily available USB charger that I could claim these as ‘not fit for purpose’ under Australian consumer law if the charger meets the industry specifications for an USB charger. This has left me uncertain now about my purchase.

Re: Charging Bluetooth Wireless Haedphones

llzgarcia — Sun, 20 May 2018 03:36:28 GMT

This is my problem as well. However, even when I charge the earphones on my
laptop I can't get my cell phone to make a Bluetooth connection with them.
So having spent more than I should have in order to get a reliable name
brand device, I now have a useless piece of expensive electronic garbage.
I'm very unhappy about it.

When I complained to Sony I was directed to the post from Australia. How is
that supposed to help? Is this support group supposed to count as customer
service?

Re: Charging Bluetooth Wireless Haedphones

Tammo5151 — Fri, 03 Aug 2018 20:22:50 GMT

Hello I have just bought Sony headphones and now I realise there is a problem with charging I don’t take a computer on holiday so what do I do to charge up my headphones

Re: Charging Bluetooth Wireless Haedphones

Billghon — Thu, 13 Sep 2018 21:31:14 GMT

It really sucks that Sony hasn't contacted us with an alternative method of charging. Come on Sony get with the program or we may never by Sony products again.