topic Re: Cannot update firmware on WF-1000X wireless earphones in Portable Audio

Cannot update firmware on WF-1000X wireless earphones

jowilso7943 — Thu, 30 Nov 2017 23:20:25 GMT

I’ve tried to update the software on the WF-1000X wireless earphones using the Sony iOS app. Each time I’ve tried (four times so far) the bar gets to about 50% and then displays the message ‘The software transfer failed’. Has anyone been able to successfully update these earphones?

Re: Cannot update firmware on WF-1000X wireless earphones

graaskov84 — Fri, 01 Dec 2017 08:19:43 GMT

Same problem here...
Goes to 50%, then "The software transfer failed"

Both ear-pieces fully charged.

Re: Cannot update firmware on WF-1000X wireless earphones

tamber — Fri, 01 Dec 2017 09:59:38 GMT

It seems that the unit reaches a timeout or something, because after the fail the left plug is turned off.

Re: Cannot update firmware on WF-1000X wireless earphones

milahou — Fri, 01 Dec 2017 22:22:50 GMT

Same here. Trying to upgrade the firmware of the WF-1000x connected to an iPhone with iOS 11.1.2

Both the phone and the earphones are fully charged.

The procedure is rather slow (as indicated in the help info) but progresses up to 50% and then abruptly stops.

Multiple tries give the exact same result: up to 50% then crash

Re: Cannot update firmware on WF-1000X wireless earphones

Ravens89 — Sun, 03 Dec 2017 20:37:24 GMT

You are lucky you get to 50%, still can’t update via iPhone X. Both fully charged, good internet connection.

Re: Cannot update firmware on WF-1000X wireless earphones

jumpsuit — Mon, 04 Dec 2017 12:20:00 GMT

Hi @jowilso7943

Sony are investigating this, but in the meantime could you try the following to see if they help?

Disconnect other Bluetooth devices (e.g. Apple watch) and try installing the update again.

Close every other app and try installing the update again.

(Make sure the WF-1000X is close enough to your smartphone when installing the update and make sure to keep any other Wi-Fi or Bluetooth connected devices away from the WF-1000X and your smartphone during the installation)

Let us know how you get on.

Thanks

Re: Cannot update firmware on WF-1000X wireless earphones

tamber — Tue, 05 Dec 2017 13:43:53 GMT

I have 2 wf-1000x in the list on my phone. Is this normal? I got a tips from Sony Support to reset the units and try again. I had a lot of problems pairing after this, but now the update is running again and is past the 50% point. I also disconnected the other BT devices as suggested here.

Re: Cannot update firmware on WF-1000X wireless earphones

graaskov84 — Wed, 06 Dec 2017 06:33:58 GMT

Finally got mine updated.

Maybe this can help others, so here are the process:

Make sure nothing else is connected to bluetooth (moved my watch far away from my phone, so it disconnected).
Unpair/forget headphone in bluetooth menu.
Reset headphones (turn them of outside case, and then hold both buttons for some time, untill reset).
Make sure the Sony Headphones App, is not running (kill it in app-swither)
Turn on headphones.
Pair using the Headphones app (it will ask to pair when initiating the update: accept).
Update headphones

I was very surprised that it somehow worked this time...

Re: Cannot update firmware on WF-1000X wireless earphones

haraldsl — Wed, 06 Dec 2017 12:34:47 GMT

Thanks a lot!

I followed your points, and it worked!

Still: Sony should be able to do better than this!

Great sound, *****ty software. I'm consodering returning the set as I have 30 days free return option.

Thankd again!

Re: Cannot update firmware on WF-1000X wireless earphones

haraldsl — Wed, 06 Dec 2017 13:10:16 GMT

He, he. Just a footnote since my last note was sensored. If anyone was in doubt ****** meant *-*-*-*-*-*. If this is censored as well, I'm settling for "terrible".

Edited - Tut-tut naughty-naughty

I edited your spelling of censored too

Re: Cannot update firmware on WF-1000X wireless earphones

graaskov84 — Wed, 06 Dec 2017 14:34:50 GMT

Well...
IF you value stability without skipping sound, then DO NOT update to 1.0.7!!!

I can't even listen to music, without constant drops in sound on the right earpiece.... with my phone being right in my face (~20 cm). This was never a problem on 1.0.6.
***** Sony - you just made these earphones unusable/annoing without the possibility to downgrade

Re: Cannot update firmware on WF-1000X wireless earphones

Davide9999 — Sun, 31 Dec 2017 22:09:36 GMT

Well I bought these earphones two days ago and I don't have the luxury of using 1.0.6. They are currently on 1.0.5 and the only upgrade available to me is 1.07. I've tried at least ten times now but the software will simply not transfer under any circumstances even following your suggested procedure.

This has to be the absolute worst Sony product I have ever bought. The update procedure has clearly not been tested and there is no support from the company. These will be going back to the shop when I get time on the weekend and they wont be replaced with Sont products!

Re: Cannot update firmware on WF-1000X wireless earphones

milahou — Sun, 31 Dec 2017 23:23:02 GMT

I had the exact same problem and I understand your frustration. I tried again and again but failed every time.
However, by following the advice given on this forum, I was able to upgrade. In my case, disabling all other bluetooth connections did the trick. After doing that I followed the instructions to the letter and successfully upgraded.
So maybe you should give it another try.
Good luck
Miguel

Re: Cannot update firmware on WF-1000X wireless earphones

Davide9999 — Mon, 01 Jan 2018 16:18:44 GMT

Well I had some work to do at my computer today so I thought I'd have another go while I was sitting there. First attempt failed as did the second. Both on 0%. Without changing anything the third attempt started to load the update but failed at 50%. The fourth attempt also failed at 50%. Each time I reset the earphones and ensured no Apps were running. Four other attempts were made but all failed at 0%.

This afternoon I've turned off every other Bluetooth device in the house and started again. Finally it was successful though I notice that WF-1000X is listed twice in the list of 'My Devices' now - one for each ear?

SONY - this has to be the flakiest update solution I have ever come across and frankly speaking I wouldn't pay the developers in washers!

Re: Cannot update firmware on WF-1000X wireless earphones

keithn2112 — Thu, 18 Jan 2018 12:26:02 GMT

Finally got the upgrade to work :-

1. Disable WiFi on your phone

2. Make sure both headphones are charged and out of box and connected to your phone

3. Set your phone display to not switch off while update is in progress - I set mine to half an hour

This worked for me - note despite what others have said my watch was still connected to my phone during this process so not sure you need to disconnect all other BT connections from your phone but no harm if you want to.

Re: Cannot update firmware on WF-1000X wireless earphones

keithn2112 — Thu, 18 Jan 2018 12:29:48 GMT

Helpful tips

Turn the wifi on your phone off

Make sure both headphones are charged and out of the charger and connected via Bluetooth to your phone

Set your phone screen to not switch off for the longest period possible ( in display in settings ) - I set mine to half an hour.

Presto!! - it finally ran the upgrade!

Re: Cannot update firmware on WF-1000X wireless earphones

vladd1 — Sat, 24 Mar 2018 21:50:49 GMT

i have the same problems after updating to 1.0.7!!

constant drops in sound on the right ear! very annoying! any solutions for that?

Re: Cannot update firmware on WF-1000X wireless earphones

rickydel — Thu, 21 Jun 2018 07:25:58 GMT

I have all the abovr and this still doesnt work. Can the update be done via the laptop

Re: Cannot update firmware on WF-1000X wireless earphones

abubasim — Thu, 21 Jun 2018 18:14:36 GMT

I bought these these earphones less than a week ago and immediately after installing the app on my iPhone it alerted me that an update was available. It was successful but I don't know if this was what caused the problem with right earbud cutting out usually several times per minute when playing any audio from the iPhone. Probably not as the same problem does not happen at all when pairing with a Microsoft Lumia 950 XL . On the 950 I have played several hours of music and podcasts and the right earbud hasn't cut out even once.

Re: Cannot update firmware on WF-1000X wireless earphones

Kirstyshine — Sat, 11 Aug 2018 00:22:04 GMT

I followed your advice but now when going into updating it seems to disconnect the headphones as the icon in the top right of my screen disappears .

the update doesnt go straight into error but sits at 0% for a long time

Anyone had this?