topic Re: Sony wh-ch500 start up voice guidance dissapeared in Portable Audio

Sony wh-ch500 start up voice guidance dissapeared

Nicoalex02 — Sat, 13 Oct 2018 23:57:37 GMT

I faced an issue today and it confussed me.First at pairing mode the led was white(or pink)and the "bluetooth connected"(and "power on" etc..) voice dissapeared.The most wierd thing was that the volume sound when you get to max(that "beep")changed and it can be heard once and if you press vol up again it goes to min volume(the headphones volume-i'm using android),and another wired thin is that if i repeat that volume thing 3-4 times there are some wierd beeps and after that the volume blocks (and the other functions as well-play/pause etc)and i have to pause the music from the phone to turn off the headset.

Please help if you know any solution to this.(i think it might be be a firmware update,but it's just a guess).

Re: Sony wh-ch500 start up voice guidance dissapeared

Mick_D — Mon, 15 Oct 2018 19:13:02 GMT

Hi @Nicoalex02

You could try resetting the headset, or if that makes no difference, initialising. The reset procedure is described on this page.

Hope that works out.

Mick

Re: Sony wh-ch500 start up voice guidance dissapeared

Nicoalex02 — Tue, 23 Oct 2018 14:53:04 GMT

I tried but no difference.

Thanks for your reply tho.

Re: Sony wh-ch500 start up voice guidance dissapeared

Weblyra9 — Sat, 31 Aug 2019 11:17:10 GMT

Hi i am having the same problem

I have Reset the headphones

charged the headphones to full

re initialised the headphones

it’s not my iphone

can anyone help please

Re: Sony wh-ch500 start up voice guidance dissapeared

Nicoalex02 — Sat, 31 Aug 2019 12:01:29 GMT

I had to replace them using the warranty,so there's no "fix" for this.

Re: Sony wh-ch500 start up voice guidance dissapeared

Weblyra9 — Sat, 31 Aug 2019 14:26:27 GMT

Many fixes you propose don’t work

the headphones have a purple light prior to malfunction

the intro voice isn’t available

when you pair to anything else it’s the same it’s issue

I’ve paired it to my Sony tv and the volume is ever so quiet

I’ve reset

ive charged it fully

I’ve noticed that it turns the volume up in segments of 25% and not incrementally

four presses and it’s full volume but the sound coming out is roughly 25%

not impressed with the support currently and feel let down

Re: Sony wh-ch500 start up voice guidance dissapeared

Weblyra9 — Sat, 31 Aug 2019 14:38:29 GMT

I’ll have to dig out my receipts and await insight on how to replace

Re: Sony wh-ch500 start up voice guidance dissapeared

Nicoalex02 — Sat, 31 Aug 2019 14:42:27 GMT

I wish u luck in replacing the headset