topic Re: WH-CH700N movement causing track selection in Portable Audio

WH-CH700N movement causing track selection

SWhiteEnnis — Sat, 23 Feb 2019 19:14:30 GMT

Hi All,

I recently purchased Sony Wireless Headphones (WH-CH700N). I connect via bluetooth and it works fine. However if I make a movement (e.g. bend down to pick up something) I find that the music I'm listening to skips forward or backward. On a couple of occasions it caused a power off. It's as if the movement is causing the buttons on the headphones to operate. It's extremely annoying. Anyone else have this problem?

Re: WH-CH700N movement causing track selection

Pascale_F — Mon, 25 Feb 2019 10:37:36 GMT

Hi SWhiteEnnis,

Welcome to the community.

I'm just going to try to find some answers for you. In the meantime, maybe someone else in the community might have some ideas.

Thanks,

Pascale

Re: WH-CH700N movement causing track selection

Vanilla_ — Mon, 25 Feb 2019 12:21:34 GMT

Hi SWhiteEnnis,

To me, this sounds like a strange behavior. Also, I'm not sure if that's a glitch within the headset or a feature that you could've enabled unintentionally. Have you tried to reset the headset as described here: https://helpguide.sony.net/mdr/whch700n/v1/en/contents/TP0001613432.html? Also, for how long have you had this problem?

Vanilla_

Re: WH-CH700N movement causing track selection

SWhiteEnnis — Tue, 26 Feb 2019 20:09:39 GMT

Thanks Vanilla,

I tried resetting and it's now working fine. I can move around and I get no inadvertant track selection.

Someone asked how long have I had this problem - I only have the headphones a few weeks and I think it was like that from the start. Anyway, the reset seems to have fixed it.

Thanks for your help.

SWhite

Re: WH-CH700N movement causing track selection

Vanilla_ — Fri, 01 Mar 2019 16:05:18 GMT

Hello SWhiteEnnis,

Super! Glad to know it's solved now

Best of luck,

Vanilla_