topic WH-CH500's microphone doesn't work in Portable Audio

WH-CH500's microphone doesn't work

DuneDreamer — Sat, 23 Mar 2019 19:08:26 GMT

I've been using WH-CH500 for half a year already but 2 days ago the microphone of the headset stopped working for no apparent reason. I hope someone will offer a solution...

Re: WH-CH500's microphone doesn't work

Sean_Mc — Thu, 28 Mar 2019 16:32:55 GMT

Hi there,

Welcome to the Sony Community.

It would be best to get in touch with the support team for further help with this issue here.

Best wishes,

Sean Mc

Re: WH-CH500's microphone doesn't work

DuneDreamer — Thu, 28 Mar 2019 16:46:48 GMT

Thank you. I've opened a case with them...

Re: WH-CH500's microphone doesn't work

Sean_Mc — Thu, 28 Mar 2019 16:58:05 GMT

Do let us know how you get on?

Best wishes,

Sean Mc

Re: WH-CH500's microphone doesn't work

DuneDreamer — Fri, 29 Mar 2019 14:11:16 GMT

I talked to the support and tested the device on another PC. The microphone worked so the problem isn't in the device itself. It is in my Windows 10. As you can see on the screenshot I previously added, the highlighted device has a red instead of green icon on my Windows. On my other PC (the one on which the microphone worked), it had a green icon. I believe I narrowed down the problem but I still need help to resolve it. When I try to connect the Headset Microphone, it doesn't work...

Re: WH-CH500's microphone doesn't work

Marino.Manolo — Fri, 29 Mar 2019 14:14:28 GMT

Sorry but did you simply try to re-pair the device? I had no doubt that the problem was in the system and not in the device.

Manolo

Re: WH-CH500's microphone doesn't work

DuneDreamer — Fri, 29 Mar 2019 14:16:28 GMT

I've done it countless times - removing the device and adding it again.

Re: WH-CH500's microphone doesn't work

Marino.Manolo — Fri, 29 Mar 2019 14:18:45 GMT

While connected, try uninstalling Bluetooth devices from Device management.

Manolo

Re: WH-CH500's microphone doesn't work

DuneDreamer — Fri, 29 Mar 2019 15:15:19 GMT

I did it. I uninstalled all of the bluetooth devices you see on the screenshot and it didn't work. The microphone icon still remains red and I can't connect the microphone...

Re: WH-CH500's microphone doesn't work

Marino.Manolo — Fri, 29 Mar 2019 15:29:37 GMT

So, If you click "Connect" you will get an error?

Manolo

Re: WH-CH500's microphone doesn't work

DuneDreamer — Fri, 29 Mar 2019 16:02:36 GMT

I don't get an error. I get nothing.

Re: WH-CH500's microphone doesn't work

Marino.Manolo — Fri, 29 Mar 2019 17:57:52 GMT

You will not like to read it at all but, especially since this aid is remote, what is easier to suggest is a System restore. But you will have to reinstall everything.

Manolo

Re: WH-CH500's microphone doesn't work

DuneDreamer — Fri, 29 Mar 2019 18:16:35 GMT

I remember that prior to experiencing this problem I had another one - a slow PC boot on SSD. I remember that they gave me a link to install an update that otherwise couldn't have been installed through the regular Win 10 update process. It fixed the issue of having to wait for 5 minutes for Windows to start but it could have led to this problem. I'm not going back to the old problem. That's for sure, though.

I think of bringing the matter to the Windows forum. I think this will be a better solution than system restore, and I'll definitely won't reinstall Windows for a problem with one microphone. I can always use another. The problem is that it is not as convinient as using the headphones' microphone.

The link to the other topic: https://social.technet.microsoft.com/Forums/Azure/en-US/5f5f5294-7a93-47e4-83ba-4849c048cd7c/slow-boot-on-ssd

Re: WH-CH500's microphone doesn't work

DuneDreamer — Mon, 01 Apr 2019 17:18:41 GMT

I'm still trying to resolve the problem with people from Microsoft. I'll let you know when the issue is solved. The other thread is located at:
https://social.technet.microsoft.com/Forums/windows/en-US/0ea02c5b-e0b8-4d68-9096-2874004eddfd/whch500-microphone-does-not-work-on-windows-10

Re: WH-CH500's microphone doesn't work

DuneDreamer — Tue, 23 Apr 2019 09:55:57 GMT

I was able to troubleshoot the problem myself. It appears that either the Bluetooth usb adapter was faulty or Windows couldn't find the proper drivers for it. I bought a new Trust adapter, which let Windows install the needed drivers for the headphones and the microphone.

My faith in Sony is restored.