https://community.sony.pt/t5/portable-audio/wh-1000xm2-firmware-update-failed/m-p/2641006#M7461 <P>I'm trying to update my headphones from 1.0.5 to 4.1.1 (yeah, I know), but it consistently turns me down. The companion app downloads the update and transfers it to the headphones, but the update itself halts at 9%. I've tried different phones, resetting and restoring factory settings, but to no avail.&nbsp;</P><P>&nbsp;</P><P>Any quick fixes out there?</P> Thu, 01 Aug 2019 08:26:09 GMT krstema 2019-08-01T08:26:09Z https://community.sony.pt/t5/portable-audio/wh-1000xm2-firmware-update-failed/m-p/2641006#M7461 <P>I'm trying to update my headphones from 1.0.5 to 4.1.1 (yeah, I know), but it consistently turns me down. The companion app downloads the update and transfers it to the headphones, but the update itself halts at 9%. I've tried different phones, resetting and restoring factory settings, but to no avail.&nbsp;</P><P>&nbsp;</P><P>Any quick fixes out there?</P> Thu, 01 Aug 2019 08:26:09 GMT https://community.sony.pt/t5/portable-audio/wh-1000xm2-firmware-update-failed/m-p/2641006#M7461 krstema 2019-08-01T08:26:09Z https://community.sony.pt/t5/portable-audio/wh-1000xm2-firmware-update-failed/m-p/2641313#M7464 <P>Hi <a href="https://community.sony.pt/t5/user/viewprofilepage/user-id/821105">@krstema</a>&nbsp;<BR /> have you tried talking to Sony Support about this issue? You can call, or use the online form, here are the contact details:<BR /> <A href="https://bit.ly/2PAqdrD" target="_blank">https://bit.ly/2PAqdrD</A><BR /> Best wishes, Agnieszka_J<BR /> &nbsp;</P> Thu, 01 Aug 2019 18:49:47 GMT https://community.sony.pt/t5/portable-audio/wh-1000xm2-firmware-update-failed/m-p/2641313#M7464 Agnieszka_J 2019-08-01T18:49:47Z