https://community.sony.pt/t5/portable-audio/reset-mode-wh1000xm2-damaged/m-p/2645677#M7543 <P>Hey everybody,</P><P>&nbsp;</P><P>I have a problem with my Headphones Wh1000xm2. I was running and suddenly my connection was lost. I wasnt able to reconnect them again so I tried to reset them. When I made the 7 second process to reset them I wasnt work and They cant be at the pairing mode again.&nbsp;</P><P>&nbsp;</P><P>Could anybody help me? I bought them in less than 2 years ago.</P><P>&nbsp;</P><P>Thanks!</P> Wed, 14 Aug 2019 10:32:13 GMT Edsanzrd 2019-08-14T10:32:13Z https://community.sony.pt/t5/portable-audio/reset-mode-wh1000xm2-damaged/m-p/2645677#M7543 <P>Hey everybody,</P><P>&nbsp;</P><P>I have a problem with my Headphones Wh1000xm2. I was running and suddenly my connection was lost. I wasnt able to reconnect them again so I tried to reset them. When I made the 7 second process to reset them I wasnt work and They cant be at the pairing mode again.&nbsp;</P><P>&nbsp;</P><P>Could anybody help me? I bought them in less than 2 years ago.</P><P>&nbsp;</P><P>Thanks!</P> Wed, 14 Aug 2019 10:32:13 GMT https://community.sony.pt/t5/portable-audio/reset-mode-wh1000xm2-damaged/m-p/2645677#M7543 Edsanzrd 2019-08-14T10:32:13Z https://community.sony.pt/t5/portable-audio/reset-mode-wh1000xm2-damaged/m-p/2646386#M7560 <P>Hi there,</P> <P>&nbsp;</P> <P>Welcome to the Sony Community.</P> <P>&nbsp;</P> <P>Can you try to delete the pairing information of the headset from the device, and then pair them again.</P> <P>&nbsp;</P> <P>Let me know how you get on?</P> <P>&nbsp;</P> <P>Best wishes,</P> <P>Sean Mc</P> Fri, 16 Aug 2019 10:08:59 GMT https://community.sony.pt/t5/portable-audio/reset-mode-wh1000xm2-damaged/m-p/2646386#M7560 Sean_Mc 2019-08-16T10:08:59Z