topic Re: WH-1000XM3 terrible call quality in Portable Audio

WH-1000XM3 terrible call quality

dotar999 — Sat, 31 Aug 2019 21:19:18 GMT

When i call anybody via skype/mobile connection/discord etc, noise cancelling disables and microphones turns on... so, instead of my interlocutor i hear WIND, cars, WIND, bus engine and MORE WIND. it's absolutely unreal to talk, when i can't even hear myself and my friend because of 15 km/h wind.
Is there anyway to cancel this, because it's ABSOLUTELY IMPOSSIBLE TO TALK VIA WH1000XM3 (I'm shaking with rage)

Re: WH-1000XM3 terrible call quality

Sean_Mc — Mon, 02 Sep 2019 10:39:00 GMT

Hi there,

Welcome to the Sony Community.

Can you check that you have the latest firmware update? If you're still experiencing issues I'd recommend getting in touch with the support team here who will be able to advise further.

Best wishes,

Sean