topic Re: 360 Reality Audio free trial Music service from Sony in Hi-fi Systems

360 Reality Audio free trial Music service from Sony

Lemax20 — Wed, 05 Mar 2025 10:05:28 GMT

Hi all, I purchased a Sony HT-A3000 Soundbar from Currys. It came with a free trial voucher for a music service. I chose Amazon Unlimited Music, which gives 4 months free, but when I enter the Access Code from the voucher, the Amazon site says, “The promotion is not valid.” Does anyone else have this problem, or is it just me?

Re: 360 Reality Audio free trial Music service from Sony

MaggieGreene — Tue, 11 Mar 2025 15:19:10 GMT

Hi @Lemax20, make sure that you're following the correct steps:

1. Go the 360 Audio reality website: https://www.sony.net/Products/360RA/FT/
2. Select the language and country and tick the terms and conditions box.
3. Once you click accept, select the music service, enter the code, then click on Submit.
4. You'll be redirected to the selected Music Service registration page to create an account.
5. Once you're done, download the desired the service’s app and login with the created account.

It will not work if you're using an existing account, you need to create a new account.

If the issue remains, contact Sony directly to investigate the issue for you: https://services.sony.co.uk/supportMVC/en/Contact/

Re: 360 Reality Audio free trial Music service from Sony

Lemax20 — Wed, 12 Mar 2025 22:16:07 GMT

Hi @MaggieGreene creating a new account worked, but on my selected music service, Amazon had a 4-month free trial instead I got a month free at least that's better than nothing. Thanks for your help.

Re: 360 Reality Audio free trial Music service from Sony

MaggieGreene — Mon, 17 Mar 2025 16:04:08 GMT

Hi @Lemax20, regarding the 4 months trial, you need to contact Sony directly to investigate this for you. You can contact them directly using the details in this link: https://services.sony.co.uk/supportMVC/en/Contact/

Re: 360 Reality Audio free trial Music service from Sony

Lemax20 — Wed, 19 Mar 2025 21:35:23 GMT

Hi, @MaggieGreene regarding the Amazon Music Unlimited 4-month free trial I sent an email and had a reply from the Sony Support Team it appears I have got the 4-month free service. Thanks again.

Dear Mr. Stewart,
Thank you for your recent email.

With reference to your enquiry regarding the Amazon free trial of your Sony HT-A3000, kindly note that we confirm that even if the trial is 4 months, you get just one month for free, then each month it renews for 1 additional month for free until the 4 months pass and then payment start. It is like 4 consecutive 1-month trials, which you can cancel at any time. This is how this campaign for Amazon works.