topic Re: sony pcg-t2xp/l five days old problems in PCs & Accessories

sony pcg-t2xp/l five days old problems

godfathertre — Tue, 27 Sep 2005 00:21:21 GMT

I recieved a vaio five days ago as replacement as myne was beyond repair since arrival the dvd door does not open i contacted sony today since i was busy at work was last 3 days i was given a case reference number the custumer support operator said i could get it repaired under warranty i declined as unit is five days old i want i new unit to my horror he said to me that i need to wait for weeks as they do not stock any laptops i was going off my head i told the support guy from sony that i need laptop for work and cant be without for one month i do not think he cares very much a also pointed this is a top of the range laptop worth 1500 pounds and this is not the service to give custumer which buys sony i will be contacting my local trading standard tomorrow and see if the can resolve this as is a joke in 29 years in glasgow this is the first time i come across a company like this i myself work in custumer service and this service stinks would never reccomend a sony to anybody thanks again godfathertre

Re: sony pcg-t2xp/l five days old problems

Twisted-Rizla — Tue, 27 Sep 2005 07:24:03 GMT

Hi

Welcome to the forum.

Where did you buy the laptop? If you bought it from a store you should be able to exchange it for a new one as it's only 5-days old.

Re: sony pcg-t2xp/l five days old problems

davidbridgeman — Tue, 27 Sep 2005 13:44:45 GMT

Hi

You could try writing to computer active they have a very good problems page and usually get a good outcome. If you tell the store you bought it from that you intend to contact the media they might sit up and pay attention.
As twisted says you have rights and they lay with the store you bought it from, don't be fobbed off with" it’s a Sony problem"

www.computeractive.co.uk

hope this helps

Atticmaster

Re: sony pcg-t2xp/l five days old problems

kee-lo_ — Tue, 27 Sep 2005 13:53:55 GMT

Send it back, or as TR says take it to the store.

Re: sony pcg-t2xp/l five days old problems

godfathertre — Tue, 27 Sep 2005 14:07:53 GMT

Hi

Welcome to the forum.

Where did you buy the laptop? If you bought it from a store you should be able to exchange it for a new one as it's only 5-days old.

Was a insurance replacement as mine was liquid damaged as i accidentally spelt a cup of tea and beyond repair , seems that Sony as i read is provably the worst company to deal with i will keep you updated ,i quick search on google seems that sony readers had a lot of problems with dvd rew door not opening and sony custumer support my grandson would do a better job thanks godfathertre i will never buy a Sony product i lost faith with them they are useless i contacted them today i m still waiting for response ha ha ha Sony thanks godfathertre

Re: sony pcg-t2xp/l five days old problems

tonybeard — Tue, 27 Sep 2005 16:37:50 GMT

Might of been better to spill a drink on a Dell or an Acer than a Sony. Like Volvos great if they have no problems a nightmare if you do.

Re: sony pcg-t2xp/l five days old problems

kee-lo_ — Tue, 27 Sep 2005 19:35:43 GMT

I think you're best calling the insurance broker