topic Re: Sony Vaio VPCF23S1E camera not working after upgrading to Windows 8 in PCs & Accessories

Sony Vaio VPCF23S1E camera not working after upgrading to Windows 8

bigbwoy — Wed, 14 Nov 2012 22:51:59 GMT

Hi guys!

I have upgraded my Vaio to Windows 8 after having a preinstalled Windows 7. The problem is I can't manage to make the webcam work. I have reinstalled the drivers for Wi-Fi, Sound, Synaptics Pointing Device etc from Windows 7 but camera drivers are still a problem. Please help!

Re: Sony Vaio VPCF23S1E camera not working after upgrading to Windows 8

Blencogo — Wed, 14 Nov 2012 23:02:44 GMT

Hi bigbwoy and welcome.

Sony have provided a full set of Windows 8 drivers for your model here: -

http://www.sony.co.uk/support/en/product/VPCF23S1E_B/updates

The camera uses generic Windows drivers but you need to install the firmware update for the camera (at the bottom of the list).

Re: Sony Vaio VPCF23S1E camera not working after upgrading to Windows 8

bigbwoy — Thu, 15 Nov 2012 08:52:03 GMT

Thanks a lot but when I try to launch the .exe I have an error saying "It failed in the enumeration of the device."

Re: Sony Vaio VPCF23S1E camera not working after upgrading to Windows 8

bigbwoy — Thu, 15 Nov 2012 17:59:31 GMT

Has anyone any idea why?

Re: Sony Vaio VPCF23S1E camera not working after upgrading to Windows 8

Wonky60 — Thu, 15 Nov 2012 19:04:34 GMT

Hi,

Ihave the exact same problem with my VPCF23Z1E any assistance would be great, downloaded update and got the enumeration error, guess I am lucky my camera did not get trashed as well.

Re: Sony Vaio VPCF23S1E camera not working after upgrading to Windows 8

Blencogo — Thu, 15 Nov 2012 19:08:01 GMT

I'll flag the problem up to Sony. We MAY get an answer.

Is there any chance it could already been installed?

Did you use the Sony Upgrade Kit?

Sony Vaio VPCF23S1E camera not working after upgrading to Windows 8

bigbwoy — Thu, 15 Nov 2012 19:20:21 GMT

I guess that if it have already been installed the camera would work. I reckon that it worked when I first accessed the camera from Windows8 dashboard withouth the need of installing the camera drivers but after installing some other components like Dolby Home Theatre or Wi-Fi or bluetooth (which is still not working), the camera is not recognized anymore. But I didn't install any other software or drivers linked to the camera or Vaio Care or anything else.

I've also noticed that the Sony Upgrade Kit is not supported by my laptop...

Message was edited by: bigbwoy

Re: Sony Vaio VPCF23S1E camera not working after upgrading to Windows 8

Blencogo — Thu, 15 Nov 2012 19:24:27 GMT

Sorry, i think it is VPCF24 models onwards.

Let's see if we get any help.

Sony Vaio VPCF23S1E camera not working after upgrading to Windows 8

bigbwoy — Thu, 15 Nov 2012 19:41:13 GMT

Thank you very much! I also have an error "USB device not recognized. The last USB device you connected to this computer malfunctioned, and Windows does not recognized it."

I don't know if this is concerned in a way or another to the webcam because the only usb device I have is the mouse receiver which is working well.

I also can't map a network drive anymore after upgrading to Windows 8. The error is now: "An unexpected error occurred" after having this error: ""The mapped network drive could not be created because..... an extended error has occurred"

Message was edited by: bigbwoy

Sony Vaio VPCF23S1E camera not working after upgrading to Windows 8

Blencogo — Thu, 15 Nov 2012 20:26:24 GMT

The camera is a USB device so it is probably that.

It is interesting that it worked initially. We saw several problems with Windows 7 where Microsoft Updates killed the webcam. Also we saw instances of the security software blocking the camera.

There is one thing you can try. Remove the power cord, remove the battery and then hold down the Start button for 30 seconds. Leave the Vaio for 15 minutes and then reconnect the battery and start up. This removes static from the motherboard and can help restore USB Devices.

If that doesn't work you could try uninstalling all the USB Controllers in Device Manager and then reboot to refresh the driver installation. However, I am just clutching at straws.

Anyone else got any ideas?

Sony Vaio VPCF23S1E camera not working after upgrading to Windows 8

bigbwoy — Fri, 16 Nov 2012 01:18:22 GMT

I've tried to uninstall al the USB Controllers in Device Manager and now the camera is working! Thanks a lot!

I still have the problem with mapping network drives...

UPDATE: I have to uninstall usb controllers every 2 restarts for webcam to work!!

UPDATE2: Now is not working even if I try to uninstall usb controllers..they are installed back again.

Message was edited by: bigbwoy

Re: Sony Vaio VPCF23S1E camera not working after upgrading to Windows 8

bigbwoy — Fri, 16 Nov 2012 18:40:58 GMT

Does anyone have any more ideas?

Re: Sony Vaio VPCF23S1E camera not working after upgrading to Windows 8

Blencogo — Fri, 16 Nov 2012 19:20:53 GMT

I have asked the question - fingers crossed we get some ideas from Sony Support but I see they do not support the upgrade to Windows 8 on your model.

Looking through the W8 drivers, the only other one that may have an impact is the Upgrade of the Chipset Driver: -

8UPG_Chipset Driver (Intel) 9.3 - 9.3.0.1021.0831

Have you installed this?

Let's hope someone finds the solution.

Sony Vaio VPCF23S1E camera not working after upgrading to Windows 8

bigbwoy — Fri, 16 Nov 2012 20:08:02 GMT

I have instaled this driver and it's still not working..:(

Now I have restarted Windows and I get the same notification when I go to Desktop: "USB device not recognized. The last USB device you connected to this computer malfunctioned, and Windows does not recognized it."

Message was edited by: bigbwoy

Sony Vaio VPCF23S1E camera not working after upgrading to Windows 8

bigbwoy — Sat, 17 Nov 2012 16:10:01 GMT

Another interesting behaviour!

It seems that camera works after intalling or uninstalling NVIDIA drivers 😕

If you install NVIDIA drivers (the ones with NVIDIA control panel) and restart after..it works. If you restart again it doesn't work anymore and you have to uninstall drivers, after that install them again and so forth. All in all you have to make a whatever change in the graphics drivers every 2 restarts. It's the same thing as uninstalling USB Controllers.

Weird right?

UPDATE: The trick doesn't work anymore..

Message was edited by: bigbwoy

Re: Sony Vaio VPCF23S1E camera not working after upgrading to Windows 8

Wonky60 — Sat, 17 Nov 2012 16:42:34 GMT

Hi, I could not find an upgrade kit for my model, I am getting the same problem as veryone else, it worked great yesterday, today nothing, Removed drives, removed battery on 3rd or 4th boot it worked then stopped on next boot ? ?

Very frustrating

Re: Sony Vaio VPCF23S1E camera not working after upgrading to Windows 8

salvovar — Thu, 22 Nov 2012 14:40:38 GMT

Hello all

Unfortunately I have the same problem...

I have a VPCEC4M1E laptop and the camera does not work on Windows 8 !!

Any coments are welcome.

Thanks.

Re: Sony Vaio VPCF23S1E camera not working after upgrading to Windows 8

Dustin-Timothy — Fri, 23 Nov 2012 13:06:24 GMT

Hi,

Same problem here!
Has anyone found a solution yet?

Re: Sony Vaio VPCF23S1E camera not working after upgrading to Windows 8

aqua27 — Tue, 27 Nov 2012 20:46:49 GMT

I am facing same problem with my sony vaio VPCF24CE, I have done clean installation twice, but still web cam is not working properly. the support team does not have any solution for this either. It is baffling me

Please help

Re: Sony Vaio VPCF23S1E camera not working after upgrading to Windows 8

brainz — Sun, 16 Dec 2012 21:44:54 GMT

I've got a VPCSE2 and have the same problem.

At first I did a nice completely FRESH install of Windows 8, which worked well except for two problems.

1. The camera would not work with the same errors as previous posters.

2. IE10 (desktop) keeps crashing.

I phoned Sony and they said they didn't support a fresh install, so advised me to reinstall Win 7 then update to Win 8.

A real pain, but I did it..... But I STILL have the same issues