topic Re: no sound in PCs & Accessories

no sound

dr_kamal — Sun, 01 Dec 2013 16:43:33 GMT

Hi,

I have a fairly new desktop-SVL2413M1EB. what seems to be happening for the last few weeks is that i suddenly lose the sound on the system for no obvious reason.I use BOSE external speakers.There is no sound either from the ext speakers or the PC speakers.It does come back automatically after a few days.This has now happened a few times but more frequently lately, Troubleshooting says no problem with audio/speakers, I have tried re installing the drivers and have also attempted a restore to a earlier date with no benefit, I use windows 8.1. any advice/suggestions will be greatly appreciated.

Many Thanks

Kamal

Re: no sound

sonytjm — Sun, 01 Dec 2013 23:08:51 GMT

My sound stopped working. I discovered that an additional sound device had been installed and was the default. a PL2773H-1 NVIDIA High Definition AUdio. I set it to the Realtek High definitioon Audio and it all came back. ( Via Change Sound Card settings on search))

Re: no sound

dr_kamal — Mon, 02 Dec 2013 18:19:31 GMT

Thank sonytjm,it shows my default as High definition audio device, have tried installing/uninstalling several times, no luck,Thx for the input anyway,appreciate that.

kamal

Re: no sound

takrzem — Mon, 02 Dec 2013 20:50:38 GMT

If you want just to play the audio using speakers / headphones jack connector, then most likely Realtek High Definition Audio Device is the right, default choice. My guess is that something is 'stealing' this output somehow.

Go to Control Panel / Sound and check / verify the settings there.

Re: no sound

dr_kamal — Mon, 02 Dec 2013 22:12:59 GMT

Thanks Takrzem, had same problem with realtek - tried reinstalling it a few times, on the last attempt it was repaced by' microsoft high definition audio device',unable to find realtek now,

the green bar on the volume slider keeps juggling up and down while playing audio but no sound from either ext speakers or the PC speakers.

when i try adjusting the volume when the telly is on it says 'volume is fixed and cannot currently be adjusted'.

kamal

Re: no sound

takrzem — Mon, 02 Dec 2013 22:20:01 GMT

In that case it looks like incorrect driver got installed.

Go to Device Manager and delete this audio device, and when prompted choose manual choice of driver and search for Realtek in the available options.

Alternatively download Realtek driver from SONY support site and reinstall.

Re: no sound

sonytjm — Tue, 03 Dec 2013 12:59:30 GMT

The fixed volume message can be recreated on my machine, by OPTIONS / SPEAKERS / AUDIO SYSTEM/ Just tested it. I am guessing. Putting it back ot internal speakers got it back. Hope this helps.

Re: no sound

dr_kamal — Tue, 03 Dec 2013 19:02:37 GMT

adds the same driver after uninstalling, no option to select manually, cant find realtek on the sony support site,

Re: no sound

rich912 — Tue, 03 Dec 2013 20:02:39 GMT

Hi dr_kamal,

The Realtek High Definition Audio driver is available for download from the following link:

http://www.sony.co.uk/support/en/product/SVL2413M1EB/updates

Expand Windows 8 under Preinstalled Drivers and Utilities and then scroll down to Realtek High Definition Audio. The ‘Manual’ or ‘Have Disk’ method of install within Device Manager will not work as the download is an .exe. Follow the instructions on the Sony Support site to install.

Rich

Re: no sound

Nobody-in-particular — Tue, 03 Dec 2013 20:10:11 GMT

Edit: Oh sorry didn't see the post above.

Re: no sound

rich912 — Tue, 03 Dec 2013 20:22:07 GMT

No problem Nobody-in-particular. The more people that try to help the better and cross postings happen all the time:smileywink:

Rich

Re: no sound

dr_kamal — Thu, 05 Dec 2013 18:23:09 GMT

Managed to get relatek reinstalled yesterday, no difference.Had sound come back this morning but back to square one after re starting .I strongly suspect its got something to do with a loose connection or something like that.Guess will have to take it back to John Lewis.

Quite disappointed, Had my previous all in one for over 7 years and never had a single problem with it,

Re: no sound

dr_kamal — Mon, 09 Dec 2013 18:02:53 GMT

Have finally managed to get the sound back but am nit too sure how long it will last this time. 3 days and counting, fingers crossed,

thx guys for all your advice/suggestions, much appreciated

Re: no sound

Thalamus. — Mon, 09 Dec 2013 19:53:54 GMT

@dr_kamal wrote:

Have finally managed to get the sound back but am nit too sure how long it will last this time. 3 days and counting, fingers crossed,

thx guys for all your advice/suggestions, much appreciated

Hi dr_kamal,

could you please share how you managed to get your sound back as it may help others with a similar problem in the future.?

If one of the solutions offered in this thread helped you then click on Accept as Solution at the bottom of that post and this will mark that post as the Solution..:smileywink: