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2015 Bravia Android TV Issues

NickCo1979
Member

2015 Bravia Android TV Issues

I thought I'd create a generic thread to cover off the issues being encountered on the 2015 Bravia Android TVs. I've listed my issues below with fixes / workarounds and responses from support. All comments and solutions welcome!

 

 

1) Hot Swap HDMI doesn't work - manifested by no input on HDMI channels 2, 3 and 4 on the KD-49X8305C. Workaround - reset the TV, either by holding down the remote power button for 5 seconds or by switching the TV off at the wall and then back on again. Further details on this thread: https://community.sony.co.uk/t5/televisions/kd-49x8305c-hdmi-2-3-4-inputs-not-working/td-p/1944435

 

2) HDD Recording doesn't work - error message states a system update is required but none is available when checking. Hopefully this will be fixed soon by a firmware update.

 

3) Netflix App doesn't work - this seems like the app has been deliberately disabled. So far a support case has only recommended that a factory reset be performed (took two days to get to that cracking piece of advice.....), with no improvement as a result. A temporary (albeit for advanced users only) workaround is provided by MikeLothian on this thread - https://community.sony.co.uk/t5/televisions/netflix-support-for-kd55x8509c-android-tv/td-p/1945360 

 

4) Sound lag and performance issues after the TV (KD-49X8305C) has been on standby for a while - manifested for me as stuttering and sound / picture sync issues in all apps (youtube, amazon instant video etc) and HDMI sources (PS4, seperate YouView box etc). Hopefully this will be fixed in a firmware update, at the moment workarounds involve either changing channels to get the sync to work or in my case having to turn the TV off and then on again at the socket.

 

As stated previously, all comments welcome. Personally I'm willing to give Sony a couple of weeks to fix this, but if it's not done soon I'll be sending my new TV back for a refund as it's not really fit for purpose.

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frogger38
Member


@Heckie wrote:

Firstly @Anonymous thank you for all your help.

 

Secondly, I received this from Currys last night, bearing in mind that I have already returned this TV…

 

 

In the specifications of the item, both on our website and included in the information provided by the manufacturer, it does not state that the recorder can be used with You View.  


When I brought my car, it did not say I could use the engine at the same time as the headlights. This is a reasonable assumption that two features supplied could be used without one disabling the other, and would be seen as such by Sale of Goods act 1979. 

 

Glad you got it sorted before this email, it just shows how some suppliers treat different customers differently.

Product is is Sony 2015 KDL 43W805C Android TV, UK Model with YouView, purchased Sept 2015.
malcolm1962
Member


@adyjay33 wrote:

Here is my Amazon review of this TV... Sony take note:

 

Just do not buy this TV.

I bought from a high street retailer sadly so getting my money back is not going to be easy even though the TV is not as described or working as it should.

As said the Android system is just awful and not working properly and I will agree with the views on other reviews that this set has more troubles than bonus points.

Granted the screen is great but it is just not good enough to have a good screen but a awful operating system that makes what could be a good TV into an awful one that in my opinion is not fit for sale.

Regarding the updates, after reading about the problems with the most recent update in Dec I am holding off for a proper fix when we shall get the HDD recording etc... and maybe reinstate the fact you cant record YouView if its enabled to be able to do just that, why Sony is this not possible?

Also why disable the Sat tuners when YouView is enabled, completely stupid.

So buy this TV at your peril and go for another one instead, I wish I had!

Look online to see how many people have problems with the Sony Android TV's and you will see its just not worth buying it even if they are now heavily discounting them as I expect the are only making the way for the fully working 2016 models, which will mean the 2015 will lose all support from Sony and the owner of this TV will have spent a lot of hard earned money for something is that about as useful as a chocolate teapot.

Would you buy a car with only 1 gear and the others will arrive in the next six months or so?

Well no you would not, so don't buy this TV, a TV that Sony "Promises" a lot but gives you nothing but hassle and trouble.

Sony hang you head in shame and recall them or give refunds, its the least you can do.


Have you actually tried to return the TV and get your money back? I've just posted (again) on how I got Currys to provide me with a full refund and I know there have been several other posters who have been similarly successful.

Good review though.

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royabrown
Enthusiast


@Caledonian_TV wrote:

I do indeed have a UHD set... 

 

There is a difference between 'upscaling' (as it's sold to the general public) and simply re-framing to a different pixel-count...  The former often purports to achive '4k quality' from HD or even SD material!  - At best a dubious claim!  Most usually just a load of old *****

 

The latter merely is what it is...  No great shakes...

 

Most edit programmes (even amateur ones) allow you to re-scale footage; a few even offer some degree of 'enhancement' in the form of interpolation on the basis of various algorithms...   But just as sticking a huge noisy exhaust on the back of a 1 litre vauxhall Nova won't turn it into an F1 fire-breather the fact remains that you cannot recreate detail in a recording that just doesn't exist...


You must give me examples of reputable manufacturers or retailers making such '4K quality' claims.

 

Reframing HD for UHD would consist of expanding each original pixel to a 2x2 block; for SD, this would be a 4.5x4.5 block, roughly (however that might be done!) but it means that 19 out of every 20 pixels on the screen need to be invented, whether by simply duplicating the 1 we had, or by interpolation.

 

I always wonder why upscaling does not have a 'dumb duplication' mode; perhaps if I saw some such, I might realise why.

 

But upscaling is a fact of life, even on mere HD Ready sets, as even these exceed what SD broadcasting or even DVDs can provide.

 

Would you like, though, to come and explain your Nova analogy to the hairdresser who lives opposite us? The gurt fat noisy pipes on the back of his 1.3 Corolla, or whatever it is, would not disgrace my Merc (well, actually they would) as they rumble asthmatically off at 7am.... 😞

YouView Superuser, but not an employee of YouView, nor retained by them for this purpose. It's purely me speaking
mark-bo
Member

I have the KD55X8509C. I bought this at the end of August from Richer Sounds. After the December update which seems to have had little effect on the lip sync issues and the announcement of the hdd recording delay until 31st March 2016, I emailed RS to ask for a refund/exchange. I sent the email late last Friday and not expecting a reply until this week was surprised to have the Manager of the shop where I bought it on the phone within 45 mins asking how I would like the matter resolved. He agreed that the delay until 31st March for HDD recording was unacceptable. I have subsequently decided to go for a Samsung UE55JS8000 the flat version of the TV that won a What HIFi award this year. Its a little more that the Sony however has all the same features plus they work.

 

Whilst it's too late for those who have already bought their TVs elsewhere, I can only recommend RS and their excellent service. I just feel really let down by Sony over this TV and somehow feel disloyal going for another brand, but my loyalty has a limit.

 

I have always bought Sony since my first radio back in the late 60's. Sony have come up with some howlers in the past like their Elcaset (look it up on wikipedia) and their Betamax video system but even though they didn't catch on they were always technically excellent and performed well. Over the years I have bought many Sony products, Amplifiers Cassette Decks, Tuners, VHS Recorders, Minidisc Players, Walkmans, Microphones, Plus hundreds of Tapes and Discs just to name a few. I am currently using A Sony AV amp HDD recorder CD player and Blu Ray Player and even a Sony Phone. All have consistently performed to a high standard and never advertised a function which wasn't included from the off. Would I buy Sony again, well that depends? I shall study reviews very carefully before making that decision, as this fiasco has dented my trust in what should still be a a reputable comapany.

 

Sony your silence on this matter has now reached an unacceptable point. If not on this forum you need to make a statement somehwere. Saying there are technical difficulties is not good enough You invented the CD for heavens sake, designing these TVs should have been a piece of cake.

MrLizard
Member

OK, completed the survey, based on my experience of the current firmware.  I've never seen a company seek feedback quite in this way for a mass-market consumer product, but I'm happy to collaborate.  Speaking as a technical architect and former software developer, let me be clear that the only way to get any software issue fixed is to calmly, rationally and objectively explain what is going wrong, and what you think caused things to go wrong.  As such engagement like this is key.

 

Just lipsync on HD causing any real trouble for me now.  Only had one crash since Thursday, so stability would appear to have improved.  Otherwise, the remote is much more responsive, particuarly with YouView.  If Sony can just fix lipsync, I'll be able to step away from this thread once and for all :-).

 

 

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petsmart
Member

A note on lipsync. I bought my tv with a sounbar offer but upgraded to the CT380.

 

I put the CT380 in another room and used my 5.1 Amp system to conenct to my 55x8509c.

Initially just after lauchh the lip sync was bad but now i dont have any issues - only on the rare occasion i see it via a App but not often now.

 

The CT-380 however, even on a old sony TV, I often see sound delay just watching via freeview TV. Its noticable and its definately the sound bar....this occurs nearly every time i watch TV while using it.

 

 

 

 

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manuelsal
Member

@petsmart I use a Samsung Soundbar using optical cable and I don't have any issue.
Caould you be so gentle to explain me what is lip sync? Isn't it the sync between audio and video?
Is there anything that shows you delay or related setting?
I had a problem once with one of those streaming TV channel where the audio was probably 10 seconds ahead.

Unhappy owner of a KD-49X8307C
Caledonian_TV
Contributor


@royabrown wrote:


You must give me examples of reputable manufacturers or retailers making such '4K quality' claims.

 

Reframing HD for UHD would consist of expanding each original pixel to a 2x2 block; for SD, this would be a 4.5x4.5 block, roughly (however that might be done!) but it means that 19 out of every 20 pixels on the screen need to be invented, whether by simply duplicating the 1 we had, or by interpolation.

 

I always wonder why upscaling does not have a 'dumb duplication' mode; perhaps if I saw some such, I might realise why.

 

But upscaling is a fact of life, even on mere HD Ready sets, as even these exceed what SD broadcasting or even DVDs can provide.

 

Would you like, though, to come and explain your Nova analogy to the hairdresser who lives opposite us? The gurt fat noisy pipes on the back of his 1.3 Corolla, or whatever it is, would not disgrace my Merc (well, actually they would) as they rumble asthmatically off at 7am.... 😞


I'm pretty sure I saw some such nonsense written on the side of a Panasonic box as I nosed 'round Sainsbury's the other night... For almost a minute I thought they were actually selling 4K BD players....

 

https://youtu.be/-YmCKAwiJXc

 

...Sorry! you said reputable manufacturers!

 

"Reframing HD for UHD would consist of expanding each original pixel to a 2x2 block; for SD, this would be a 4.5x4.5 block, roughly (however that might be done!) but it means that 19 out of every 20 pixels on the screen need to be invented, whether by simply duplicating the 1 we had, or by interpolation."

 

This is pretty-much what happens...   It's rather like drawing on a deflated baloon then expanding the image size by filling it with (often hot is seems) air; then smudging the ink... Sometimes creatively sometimes not.

 

"But upscaling is a fact of life, even on mere HD Ready sets, as even these exceed what SD broadcasting or even DVDs can provide."

 

They don't really...  There is no more detail in the picture...

 

You're simply watching the same picture on a subjectively 'better' and often very-much bigger screen than anything that commonly existed in the past; usually with some degree of processing (error diffusion) to hide the line artefacts that would otherwise be apparent.  - If you can be bothered researching ancient beasts like the Eidophor (I consider myself honoured to have as a teenager worked in a place that had one and used it!) and/or you would discover that they used the analogue-predecessors (mechanical actually!) of these very same techniques to mask the very same artefacts (with vaying degrees of success) as far back as the late 50s! 

 

In old CRT sets; where it was possible to see line structure on a B&W faceplate, this kind of error was generally hidden by the relatively-course pitch of the colour phosphors... Fine-pitch 'grade 1' CRT picture monitors (and HD ones did/do exist) would often subjectively dissapoint lay-people as they tended to show quite a 'stark' picture by domestic standards; 'upscaling' simply meant driving the tube at a different scan rate!

 

If you happen to see an SD transmission of something (say) from the late 70s/early 80s that had its external inserts done on 16mm film as opposed to VT look closely at the screen...  Very often the line structure (and poor interlace) is quite visible; whereas the VT segments will have faired better through the sampling/quantisation process. -  For viewers with access to one of the STV local stations re-runs of "Take The High Road" provide a 'good' example...

 

For ANY panel it's necessary to write to each pixel on the panel and process (scale) whatever input is being displayed to fit that particular 'pixel map'.  Bear in mind too that all LCD panels are written-to progressively... Regardless of source...  So there is always degree of 'conversion' (and dithering and error diffusion) there too...    This isn't any kind of 'feature' per se - it's simply the 'mechanics' of how the thing has to work... 

 

Just as the wheels on your car have to go round to move you forward at any given rate...  I dare say there will be some people that might be taken in by the fact that a 16" wheel turns more slowly at 50MPH that a 14" one! 

 

The scalers inside any given set are designed and optimised to work with the specific panel fitted to that set...

 

I'm afraid all this 'upscaling' nonsense as it's being sold to the general public is about as credible as when, back in the seventies and eighties (and I suppose even now) they sold 'HiFi' systems by the watt and drew meaningless graphs on the front of cheap stereos...  

 

If you COULD 'create' detail that was never in an original recording trust me; the production companies would be lining up to do it!   -  In the past fifteen-twenty years it's been necessary (i.e. you'll be shut down if you don't) to move from 4:3 SD to 16:9 SD, to HD on tape to file-based and now we'll have to migrate to 4K...  Most professional cameramen (who are largely independent tradesmen) will have two, three maybe four perfectly-good cameras lying around - each having cost the price of a very good second-hand car - that have been rendered 'obsolete' simply by technological changes...  All this in the face of diminishing margins...

 

If there were 'upscaling' hardware or software that REALLY turned HD into UHD - I'd happily pay £10K for it! - That would be about 1/3 of the price of moving the first trenche of  production kit to the new format! 

 

Also - if you know of any way of turning lead into gold... 

 

Can't help with the hairdresser sadly; we have a few 'round here too!

 

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frogger38
Member

@mark-bo My history of Sony devices is very much the same as yours, I agree with your post almost without exception. I was a Betamax fan, they did give better results than the VHS systems of the same era. their only downfall was commercial presure from the way JVC was marketed.I still have a Betamax portable recorder in perfect working order without a glitch in the 25+  years of service.

I feel this debarcle is significantly worse that beta / vhs and could see the downfall of Sony CES in the domestic field.

Sony's development of the CD was in conjunction with Phillips which worked. They should model their relationship with Google (Android) in the same way.

 

Sony needs to take rapid corrective action to recover or they will fail. 

 

 

Product is is Sony 2015 KDL 43W805C Android TV, UK Model with YouView, purchased Sept 2015.
adyjay33
Member

In answer to the question on have I tried to return it, no not yet as I am holding off till the 24th Dec update... if it does not do what it says then its going back.

 

I was told by Currys you could record off the TV  but found out that it could not when I got home as there was an update to wait for.

 

I like the TV thats the problem, the picture is superb and I am reluctant to give it back because of that fact, however if this update does not stop my TV from suddenly going black when changing channels and locking up and doing all the same things as most other people have stated, then I am taking it back and using the letters and other things on here as evidence of its problems.

 

I do feel that Sony have to get right or their reputation will be in tatters as I for one will post more poor reviews and send letters etc... to magazines.

 

I sent Sony a compliant and they emailed me and told me just update it and nothing else and I put it in as an "Official" complaint, obviously my "Complaint" means nothing to them.

 

Now I wont update it before Xmas as I want a "Working" TV, even if its flaky through my hard earned Xmas break.

KD-55X8509C LATEST FIRMWARE
NOT A HAPPY CUSTOMER!