Apps missing

[sue456]

We have a KDL 49WD754 smart tv. It has lost all its apps. When I click to" all apps" nothing appears. I have checked for updates, checked it is connected to the internet - all ok. I have tried un plugging it and turning off router,resetting WPS connection,  and then turning it all on again but nothing happens. No error message appears. Can anyone help ?

[steveswest]

Hi Sue. 

See here 

And this thread. https://community.sony.co.uk/t5/android-tv/all-streaming-apps-missing-or-not-working/td-p/2524644

[Moderator edit: removed tech-support URL as the original cause has been fixed]

[PaulTU]

Thanks for this info', here's hoping it's sorted swiftly..

[sue456]

Thanks for info !