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BBC iPlayer will not fire up on XR-55A80J

SOLVED
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smokestack1964
Member

BBC iPlayer will not fire up on XR-55A80J

IPlayer no longer opens when selected. All other apps open ok. This app also can’t be uninstalled and re-installed. Any help appreciated?

1 ACCEPTED SOLUTION

Accepted Solutions
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Elodin
Moderator

Hey, try uninstalling the updates on the live TV and catchup app by going to Home - Settings - Apps - live TV and catchup and select uninstall updates. I hope this helps

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17 REPLIES 17
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LightFoot
Specialist

Hi @smokestack1964   I would start with a soft reboot. Hold down the remote power button until you see Restart. There is an outside chance that you may have to do a factory reset.

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smokestack1964
Member

Thanks, I’ve tried that and it didn’t work. I’m not factory resetting the TV as can’t be arsed to go through all the set up again.

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LightFoot
Specialist
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smokestack1964
Member

Yes it’s up to date, SonyUser.

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Elodin
Moderator

Hey, you can try and clear cached data on your TV by following the steps here: Home - Settings - System - Storage - Internal Shared Storage - Cached data - Clear. I hope this helps.

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smokestack1964
Member

Thanks Elodin. Unfortunately that hasn’t worked. Appreciate the input.

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clonebrother
Explorer

I'm having the same problem on the XR-55A90J - None of the British TV apps work (BBC iPlayer, Channel 4, iTV).  You tap on the app and nothing happens.  I have the latest software and have rebooted the TV, no change.  Other apps like Netflix or Disney+ are fine.

profile.country.GB.title
Elodin
Moderator

Hey, try uninstalling the updates on the live TV and catchup app by going to Home - Settings - Apps - live TV and catchup and select uninstall updates. I hope this helps

profile.country.GB.title
smokestack1964
Member

Thanks Elodin! That’s fixed it for me.

 

It seems strange that that particular app update caused those problems.