Circles on my x95j

[Ddaniels0509]

Hi all, my father has a x95j and in greys we can see circles all across the screen, at times this is incredibly distracting. It was bought with a 5 year warranty. Is this normal? Would this qualify for a replacement? 

Any help would be appreciated. 

 

[LightFoot]

Hi @Ddaniels0509 

You may struggle to persuade Sony to replace, but it is worth a try. I would contact Sony Support

What are those lights behind the TV? I could suggest a Factory Reset, but I doubt if it would make any difference.

[LightFoot]

Hi @Ddaniels0509   Looking at your picture again, the large circles appear to be the bright lights behind the TV. It is not projecting the back panel onto the screen is it?

[Ddaniels0509]

Hi apologies for how slow I’ve been. It’s a govee t2 back light. Can confirm with it turned off the pattern is still on the screen

[MaggieGreene]

@Ddaniels0509 Did you try the steps in this link? https://www.sony.co.uk/electronics/support/articles/00032635 

[Ddaniels0509]

Hi @MaggieGreene i have yes and the issue has persisted 

[TheRealOG]

@Ddaniels0509 

You'll need to contact Sony or the retailer whomever you have a warranty with and see what they can offer for you!