Xperia, what to do when you encounter problems

[Strampke]

Don't panic, go step by step.

• restart your device
• use the Support App where solutions to common problems are presented

Problem still there?

• restart your device in safe mode and see if the problem is still there
  • in safe mode your device starts with just the pre-installed apps loaded
• Have a look at the Xperia support channel on youtube 
• Search the forum
• Ask on the forum
• Contact Sony support through the Support App on your phone
  • by chat
  • by phone
  • by mail

Screenshot_20200506-112851.png

The support app is great for help and finding the possibilities of your device.

[Peter_S.]

Hi Strampke,

Thanks for the helpful post!

Here's a nice video that helps you to troubleshoot your mobile:

Cheers

Peter

[emilytrey]

If you own an Xperia, it's not surprising that it occasionally has problems; it happens with all phones. I usually start with simple things without panicking. First, I restart the phone; strangely enough, most problems are fixed that way. If it doesn't, I check for updates; sometimes even a small software update brings the phone back to life.