KD65XG7003 Sonos Beam audio sync issues

[wisemunch]

Hi Everyone,

I have a KD65XG7003 connected so Sonos Beam via HDMI 3 (ARC).

Unfortunately I am getting a loss of sync between audio and video - the audio often lags behind the video. The problem is most noticeable when using the Netflix app (which is what is used for the majority of the TV content). Testing digital TV (Virgin TiVo box), problem seems to be nowhere near as bad a Netflix (maybe even in sync!). Doubt its a bandwidth issue as have ~100mb connection on internet. Anyone else having similar issue? Perhaps it is the Netflix app and not the hardware? Would appreciate any help. Am also experiencing very short cut-off in sound altogether (<1 second). Problem seems to be limited to using Netflix app. TV is also connected to PS4 and have no issues, so am thinking it is an issue with the Netflix app. Tried factory reset and no improvement.

[wisemunch]

Sorry to hear of your frustration 3jamied - although a little glad its not just me!

I still haven't found a fix for it - like you am certain it is the Netflix app as have no issues with Amazon app, and no issues running Netflix via PS4 (see previous post).

I wouldn't expect an update from Sony any time soon sadly. As this isn't an androidTV set, app updates seem to be tied to firmware updates, which are rolled out at a glacial pace. Can only hope that this is now investigated further.

[wisemunch]

Really frustrated by the lack of update from Sony here. Surely it can't be the two of us with this issue. Certainly it is still happening for me.

[The_Black_Rose]

Hi Wisemunch,

I'll try passing this to my contact at Sony. Hopefully someone will be in touch soon.

Cheers,
The_Black_Rose