KDL 32WD752

[richard2650]

Our Sony is less than two years ago and it has started switching itself off at random times and then restarting. It also frequently will not respond to the remote where the only cure is to unplug the power and then replug.  The sleep and power saver settings are OFF

[Pascale_F]

Hi Richard, 

Welcome to the community. 

I'm just going to try to find some answers for you. In the meantime, maybe someone else in the community might have some ideas. 

Thanks,

Pascale

[The_Black_Rose]

Hi Richard2650,

That's very strange. Is the software of your TV up to date?

Cheers,
The_Black_Rose

[richard2650]

I think it updates automatically

[The_Black_Rose]

Hi Richard2650,

Could you try resetting the TV? Press on Home - Settings - Customer support - Factory settings.

Cheers,
The_Black_Rose