I bought a KDL46HX853 and loved it so much I pre ordered the KDL55W905ABU on the 15th of May as I wanted a bigger TV for the living room. The only company in Scotland you could buy it from was John Lewis. When I did this there was no mention of phones or any sort of promotion on the website or anywhere but I liked my 46" Bravia so much I wasnt bothered I just wanted it.
When my tv arrived on the 23rd there was nothing at all to inform me of the promo no leaflets or anything. A few days later I went on the sony site and the promotion had appeared so I contacted John Lewis and asked them to look into it because if I wasnt going to get the phone I would return the tv and buy another as it was still within seven days. They promised me they would phone back but didnt. I contacted John Lewis again and this time got someone from the right department who said they would contact Sony on my behalf to get the codes I need. They never got back to me. I phoned them a few days later and they said they had no record or my other calls so I asked for a manager and they said one would call me back. One actually called two days later and after explaining everything again for the fourth time he said he had no record of the original calls and asked me if I got the operators name. That was the end for me with John Lewis I don't like being called a liar so I politely told him to forget it.
On the 10/6 I received an E-mail from Sony telling me to claim my Xperia phone and fill in this form which I did and it came back saying claim was submitted successfully. It then told me what to do next part of which was sending the leaflet that came with the tv and other things. As i stated earlier there was no leaflets or any mention of a phone with my tv. So I mailed Sony and these are the exact copies.
message: I pre ordered my Bravia on the 15/05/2013 and received it on the 23/5/2013. My online receipt shows I paid for it on the 15/5/2013 will I still qualify?
Reply:Unfortunately not. Not because the online receipt was issued on the 15th, but because according to the terms and conditions, you have 15 days after purchase to enroll.
The 11th of June (date of your email) is more than 15 days (even after the 23d of May).
message:Where was the information hidden that would have told me about the phone and how to apply as there was nothing with the tv and nothing on the website when I bought it? Where did it tell me about the 15 days?
Reply:We are very sore that you weren't made aware at the moment of purchase. Unfortunately we have no means to alter the terms of the campaign and I am afraid your registration will not be accepted.
What I dont understand is why they sent me the E-mail when they know I dont qualify. I wasnt really bothered when I bought the second tv even though it was very expensive but I do get annoyed when I feel I have been punished for supporting Sony by pre ordering. So I will just do my talking with debit card. John Lewis will never see my custom again and as for Sony it is so disappointing that a company which has a fantastic technical team producing top quality products seems to be always let down by poor to mediocre admin. I wont say I will never buy a Sony product again but I certainly will think twice about it, what I will do is never pre order anything or buy from Sony direct.
Now im so happy 
