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Fingerprint not working well on Xperia XA2

Argeselu90123
Visitor

Fingerprint not working well on Xperia XA2

Hello, I have an XA2 device for 2 weeks, the phone is ok, but the fingerprint scanner works incorrectly, most of the times I have to try 3-4 times to unlock the device, the fingerprint scanner just does not recognize it. I tried to add a new fingerprint at least 5 times, useless... What's happening Sony??, you are not able to add an external feature to a 2018 phone, do you have problems or you need software testers or engineers? If this is a software issue please fix it!

1 REPLY 1
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Uliwooly
Expert

@Argeselu90123

I'm sorry to hear about the issue, could you clean the fingerprint sensor and try again?