2015 Bravia Android TV Issues

[NickCo1979]

I thought I'd create a generic thread to cover off the issues being encountered on the 2015 Bravia Android TVs. I've listed my issues below with fixes / workarounds and responses from support. All comments and solutions welcome!

1) Hot Swap HDMI doesn't work - manifested by no input on HDMI channels 2, 3 and 4 on the KD-49X8305C. Workaround - reset the TV, either by holding down the remote power button for 5 seconds or by switching the TV off at the wall and then back on again. Further details on this thread: https://community.sony.co.uk/t5/televisions/kd-49x8305c-hdmi-2-3-4-inputs-not-working/td-p/1944435

2) HDD Recording doesn't work - error message states a system update is required but none is available when checking. Hopefully this will be fixed soon by a firmware update.

3) Netflix App doesn't work - this seems like the app has been deliberately disabled. So far a support case has only recommended that a factory reset be performed (took two days to get to that cracking piece of advice.....), with no improvement as a result. A temporary (albeit for advanced users only) workaround is provided by MikeLothian on this thread - https://community.sony.co.uk/t5/televisions/netflix-support-for-kd55x8509c-android-tv/td-p/1945360 

4) Sound lag and performance issues after the TV (KD-49X8305C) has been on standby for a while - manifested for me as stuttering and sound / picture sync issues in all apps (youtube, amazon instant video etc) and HDMI sources (PS4, seperate YouView box etc). Hopefully this will be fixed in a firmware update, at the moment workarounds involve either changing channels to get the sync to work or in my case having to turn the TV off and then on again at the socket.

As stated previously, all comments welcome. Personally I'm willing to give Sony a couple of weeks to fix this, but if it's not done soon I'll be sending my new TV back for a refund as it's not really fit for purpose.

[jain236]

so should i register my product with sony on their website? to calim the the 5yrs warrant? 

[Caledonian_TV]

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@jain236 wrote:

so should i register my product with sony on their website? to calim the the 5yrs warrant? 

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You should register your product with Sony anyway!  - But I think the 5-year warranty is with Currys... Either way; it's worth chasing up.

[Miffed-just-a-tad]

@Anonymous Please thank Sony for allowing us to take part in the paid beta test.

Its good to know they are thinking about there customers.......

[Triswillmott]

@jain236 according to Sony there should've been a form given to you to fill in and send off to Sony to claim the 5 year warranty. I registered my tv under my products on Sony site but that doesn't register the warranty. Maybe worth giving Sony a call to see if they can help, had it not been for senior escalations advising me they'd register mine for the 5 year warranty I would've just assumed it was a 5 year warranty with Currys.

[jain236]

@Triswillmottthanks mate.. i will chase sony and currys and sort it out as it is just been 10 days after my purchase..

much appreciated

[Caledonian_TV]

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Miffed-just-a-tad wrote:

@Quinnicus Please thank Sony for allowing us to take part in the paid beta test.

Its good to know they are thinking about there customers.......

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Aye! Thinking what a bunch of mugs we all are paying for the privilege of doing their Beta testing for them!   - And equally well that we'll be taken-in by the kiddies in their 'so-shall-meeja' team trying to deflect attention away from the gross incompetence of the design and marketing departments behind this disaster...

I feel a song coming on!  - https://youtu.be/gLNhIbroC4s

[Caledonian_TV]

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@Triswillmott wrote:
@jain236 according to Sony there should've been a form given to you to fill in and send off to Sony to claim the 5 year warranty. I registered my tv under my products on Sony site but that doesn't register the warranty. Maybe worth giving Sony a call to see if they can help, had it not been for senior escalations advising me they'd register mine for the 5 year warranty I would've just assumed it was a 5 year warranty with Currys.

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No form given or sent to me (my set was bought online and delivered ) and nothing in the box...

[Anonymous]

Im not defending Sony's position on this, as they have been far too slow to act.  But at the moment, I feel its a damned if they do, damned if they dont.  If they request more information they are acused of beta testing, if they dont gather the right information they are accused of incompentency.

It is entirely your choice to assist in adding details in the spreadsheet.

[Triswillmott]

Caledonian_TV I purchased mine in store, may be different online. Sony definitely told me that the warranty would be with them though and not Currys, they even registered it all for me and sent me the full documentation for my 5 year guarantee.

[Caledonian_TV]

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Quinnicus wrote:

Im not defending Sony's position on this, as they have been far too slow to act.  But at the moment, I feel its a damned if they do, damned if they dont.  If they request more information they are acused of beta testing, if they dont gather the right information they are accused of incompentency.

It is entirely your choice to assist in adding details in the spreadsheet.

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NOT remotely the case at all!  -This isn't a case of refining a few niggles -  As I've said many times; the design of the front-end of these sets is SO bad it would not meet the standards required of a 1st year HNC/D student taking their first steps in UI design. The technical problems - many of which are VERY basic - clearly indicate a complete lack of quality control at Sony...

And I for one remain convinced that there have been attempts made by individuals working on Sony's behalf to 'stifle' user complaints; especially online...

I'm afraid that 'Miffed' hit the apple square on!   - Sony should have been compiling these faults back in May... In fact; they should never have released a product which, quite clearly, has been subject to no kind of professional quality testing at all...   We, the people who bought and paid for these things, are being asked to do their job for them...

What compensation are Sony going to step up to the plate and offer us?  (Rhetorical question!)