amazon prime stopped working on KD-55X8509C

[burlyson]

Can any body help. amazon prime has worked on 2 occaissions on my sony bravia KD-55X8509C. Now it just tries to connect but nothing happens

[Anonymous]

Hi there

Have you managed to get this working now or are you still having troubles.  Appologies for the delay in replying.

Cheers

[nicmcfer]

Amazon Instant Video stopped working on my KDL-42W654.  I noticed that when I try to enable the service on the SEN website, Amazon Instant is not an option for this TV a 2014 model, but is for my 2 other Sony products, the 2013 version of the same TV and a Blu-Ray player, a couple of years older.  Why would it not show up as an option?  It works fine on both the older products.

[k.broadway]

Hi 

Did you get this working ?

cheers 

[burlyson]

Eventually but I am not sure how.I wandered around the settings but didn't really change anything. This is the second time it has not recognized Amazon Prime it seems to drop out after a month or two then I have either co nect to th Internet or stooge around in settings to get it back Sent from Samsung Mobile

[nicmcfer]

No, I've given up on it. If I want to watch Prime I can watch it through my Sony Blu Ray, so that's what we do. 

[burlyson]

I think it maybe password/logon related, by logging onto Google/browsing the internet from the TV it seems to reset Amazon Prime access but again I can't give a definite procedure to follow. It could also be ISP linked I am with BT and sometimes the broadband can be sluggish even on Infinity2.

[k.broadway]

Thanks I got it working by logging into google on Tv as suggested and now it works

[nicmcfer]

I'd be very grateful if you could give give more detailed instructions about logging on to Google on the TV?

[JazzDeben]

I have the same problem on a KDL-43W809C I selected:

Settings -> Apps -> Running Apps -> Amazon Instant Video -> Force-Stop

This sort of fixed it. I think...

Cheers, and good luck.