forgotten pin for screen

[fjkmadrid]

Hi,

My son locked his screen with a Pin made of letters.

The phone is not recognising the Pin and after several trys he didn´t get the security question.

Please advise what we need to do to unlock the screen. We have downloaded PC Companion but it is not connecting to the phone because the screen is locked.

Thanks.

[_alexdon_ · Accepted solution]

You have to perform a software repair using PC companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 60% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable.

[fjkmadrid]

Thank you very much for your prompt reply.

I have followed your instructions and now restoring all the apps and contacts to the phone!

Best regards.

[_alexdon_]

Cool.