Phone locked with pin

[basakwarne]

I secured my phone with a pin from securiety menu in settings, and now i have forgotten the pin. How can I recover my phone? plz help.

[_alexdon_ · Accepted solution]

You need to perform a software repair using PC companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 60% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).

[Sarfaraz]

Hi Senior!! If phone locked then we have to always follow above process or any other please suggest

[_alexdon_]

If the device is locked,you can follow the upper process.

[basakwarne]

Thanks @alexdon I reset my phone using pc companion and it works fine now!!

[_alexdon_]

Great.