WH 1000X M3 bluetooth volume too low

[charl_c]

My headphones (WH 1000X M3) have been working perfectly fine for the past 5 months. However, the bluetooth volume has gone so low l can barely hear much. When l use the cable connecting headphones to device instead, the volume is perfect. What could be the reason, and how can this be resolved??

[Pascale_F]

Hi charl_c, 

Welcome to the Community. 

It's best to contact Sony Support about this.

Thanks,

Pascale

[dogabri]

I have the same issue with the 1000X model. Did you had the solution?