Received a Damaged product

[Cliton]

Hi Sony,

I got delivered sony TV 50 inchees (50w685a)today at my residence in Brno, Czech Republic. After un packing it, guess what, the screen is damaged and un-useable. I need a replacement quickly. Please get in contact with me on ***********. 

Thanks

Cliton Godinho

Edit: I have removed your personal telephone number, hope you don't mind..

[Thalamus. · Accepted solution]

Hi Cliton,

welcome to the Sony User Community Forum..:smileyhappy:

The Sony Community is primarily a user support forum & almost all of the replies are from users like ourselves but occasionally Sony staff do respond but it can't be guaranteed..

Best option I can suggest would be for you to contact the retailer & ask for an exchange..:smileywink: