Sony TV KD-555XG9505BU

[gemcall]

I have just bought a new Sony TV Model No KD-55XG9505BU. I watch it through a Virgin Tivo Box and sometimes the sound and picture fall out of sync.  Can anyone help?

Gerry

[Anonymous]

Hi there,

Hopefully a community member can help.

Best wishes,

M

[Win_88]

Hi gemcall,

It will help us to know if the Virgin box is connected directly to the TV or if it goes through an AV receiver. Also, have you tried a different cable? Do you have other external devices connected to the TV? Do any of them have similar issues?

Regards,

Fadi

[gemcall]

HI Fadi

The Tivo box is connected directly to the TV. I also have a Blue Ray player connected to the TV which i have only used a couple of times with no problems so far.

The problem with the Tivo box is so intermittent (maybe once every 3 or 4 days) that I wouldn’t know if the Blue Ray player has the same problem or not.

I have ordered new HDMI cables with the spec recommended by Sony and hope this will solve the problem. If not I will contact you again.

Cheers


Gerry

[Steedybit]

I'm having this problem with my new 55XG9505 (UK) using Sky Q and a Blu-ray player. On the main HD channels the picture is slightly ahead of the sound so there's no way I can offset this (The Sky Q box and Blu-ray player only permit me to delay the sound not the picture). I've tried having the TV's Auto-Sync setting on Off, On and Auto and it makes no difference. Netflix is also affected like this and it's off-putting to say the least. I've tried swapping HDMI leads and ports. No difference. I would love to find a way to delay the TV's picture or advance the sound because this "synching feeling" is spoiling my enjoyment of my first Sony TV.