Share your experience!
AVG antivirus software detected 8 threats that it couldn't remove (Sysenter hook virus, embedded in the OS). [I presume this was the cause of certain documents becoming inaccessible.]
I did a full system restore but this didn't remove the virus.
I've also tried to follow the instructions I found on the web for removing this virus, but it's still there.
Unfortunately I didn't realise I should have created a rescue disk when I first got the laptop - how do I get one? (Or are there any other solutions to this problem?)
Hi scoobs2013,
You can purchase a set of recovery media from Sony support at a cost of approx. £50.
However before going down that root it may be worth checking whether AVG is reporting a false positive – especially if you are running AVG 2014. I suggest you read this very long thread on the AVG forum:
http://forums.avg.com/gb-en/avg-forums?sec=thread&act=show&id=233676&type=0
Also, there is guidance on how to check out a suspected false positive:
http://forums.avg.com/ww-en/avg-forums?sec=thread&act=show&id=395
Rich
Hi
If the laptop was mine, I would proceed in this way, before buying anything. (Sometimes there are “false positives”, but, sometimes malwares “modify” AV or wont “allow” AV to update, and so it's quite impossible erase them).
I would try another antivirus.
For example:
With NAV you have two “free” possibilities.
-Download and execute without installing Free Norton Power Eraser tool, here:
http://us.norton.com/support/DIY/?virusremoval&inid=us_hho_topnav_support_spyware_removal
(NPE.exe is only 3MB and needs internet to update. Better download on another PC and then copy and execute on yours. Be careful on what NPE wants to delete).
-Download and install a 30-days free Trial Internet Security Version. http://uk.norton.com/downloads/
Non mi aspetto nulla. Non temo nulla. Sono libero. - I hope for nothing. I fear nothing. I am free. (N.K.) |
You are welcome.
If you notice my first “suggestion” is not “install”!
You copy and run a file, without installing a software.
“Norton Power Eraser tool” will prompt you to restart Windows in order to control “rootkit”!!!!!
Then, after restarting, will control rest of PC and other (see options).
With this tool, and other SW (like spybot) I had resolved many malware issues…
Cheers
Jannis
Non mi aspetto nulla. Non temo nulla. Sono libero. - I hope for nothing. I fear nothing. I am free. (N.K.) |