my sony headphones with wired

[Cazacioc]

I can no longer use my Sony wired headphones on a Sony Xperia XZ Premium. Why ?

[IamNic]

Hello @Cazacioc,

maybe pocket-lint has accumulated in the headphobes port, preventing the headphones to fully make contact.

You should be able to pull it out with a thin sewing needle if you bent the tip.

- Nic

[Cazacioc · Accepted solution]

Thanks for the advice. I identified the problem. It was the phone case that prevented the headset jack from making contact.

[IamNic]

Hello @Cazacioc,

glad to hear you found the root cause.

May I know which case you use(d), so I can warn other people from getting it.

- Nic

[Cazacioc]

Hello @IamNic ! I protect the phone with a case. Always. The problem belongs to me because I had to insert the headphone jack more carefully. Thank you for your interest in this issue.

[IamNic]

Hello @Cazacioc,

ok, now I understand - it was not an issue with how the case was designed around the port - you just didn't press the connector into the port correctly.

- Nic

[Cazacioc]

The edge of the cover in front of the port easily blocked the port and the headphone jack did not reach to make the complete contact. I pressed and the jacket went to the end and the headphones worked