Contacts disappear

[DrOnline]

Hi,

I just got the Sony Xperia Z3 about a week ago. First time using Android. Happy so far.

But there is a serious problem: My contacts have repeatedly simply disappeared from the phone. It happened again just now. I clicked the contacts icon, and I could see the contacts rapidly disappear, and now I am only left with:

* ICE - In case of Emergency

* Myself

What's going on?

[Citymanplus]

 I came back from a fight then used my phone was fine then when I wake in Am I found only one Contact left out of 900

ICE in case of emergency????

No Idea No clue What Happened overnight I check the net and found several guys Had the same Issue?

[_alexdon_]

Have you checked the filters?

[Citymanplus]

filter are off and fine and went to T mobile store they try all tricks and no luck- my contacts only in local contacts because t moile did not back them in the sim when i purchase my phone

[Citymanplus]

are my contacts still hidden in my phone? can be restored?

[_alexdon_]

Try settings-apps-all-contacts,force stop and clear data.Restart.

[Citymanplus]

I try the previous solution of turn off apps and contacts and clear data then power off- but no luck

[_alexdon_]

You may need to perform a software repair using PC Companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 60% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).

[Citymanplus]

this soution will bring back my contacts or earse more stuff?

[_alexdon_]

I didn't say it is a solution,it is just a suggestion. It will erase the internal memory.

[Citymanplus]

thanx