Sony Bravia KDL-65W855C Digital Input missing

[mus22sal]

Hi All 

i have 10 x KDL-65W855C in our office showroom.

An ex employee somehow removed the TV option so now you cannot tune or get any freeview or any sort of tv broadcast option and i am unsure how he has done this.

i have factory reset and tried many options however i am unable to actually revert back to factory settings with the tv option.

is there anyone that can assist.

[mus22sal]

Ok i have done a slow motion video on the menue and i have noticed as you go to settings the "Channel Setup" option disappears very quickly so this tells me its there but disabled i have accessed service mode whcih then by pressing the enter button on remote i can see the digital and analogue tv options as well as the other sources.

can anyone advise where the enable disable is in service mode to get this resolved.

[Win_88]

Are "Retail Mode Settings" enabled by any chance?

Win_88

[mus22sal]

Hi Mate 

Ye all checked its off.

Installed katest firmware factory reset from both UI and button combination.

[Win_88]

Try this on one of the TVs and tell us what happens when you try to tune: https://www.sony.co.uk/electronics/support/articles/00159906

[mus22sal]

Hi I have already tried that also but the tv feature is still missing.

[HannahEd01]

Hey, do you even get the option to tune on the setup? Maybe you're selecting cable instead of antenna if it comes on? Is there a box? Or are you using the aerial directly? If it's a box that might be the issue, it won't tune from the TV at all.

[mus22sal]

I just noticed on the back there are 2 models i wonder if my model is FWL - 65W855C but if it is there is a physical tuner on the back of the tv unless its a dud but this is getting really confusing now ?

[rooobb]

If your TV model is fwl is a business product not a consumer one. And probably does not have a tuner. Check with the Sony business product division at pro.sony.co.uk 

[mus22sal]

What i dont understand is there is a tuner behind it unless it is a false or a dummy tuner. i have attached a picture to show you also i am sure when we first bought these they had the tv option.