Tv guide

[AnnieB4]

TV guide works for some but not all channels, mainly on the normal bbc and itv I get a message saying it’s not available at this time. It’s very annoying to the point of buying a different make tv.
Had Panasonic previously and never had this problem.

ive followed all the updates and reset advice still no TV guide, anyone overcome this really annoying issue please? 

[royabrown2]

@AnnieB4 

The advice is to Factory Reset, and on re-entry to accept all the Ts&Cs individually, not with a blanket ‘Yes’.

Did you do this?

[AnnieB4]

I have exactly the same issue, drives my husband mad, after having Panasonic for years with problems. This is a big common fault with Sony! Shouldn’t have to factory reset just to get a menu. I’ve tried everything still no luck.  

[AnnieB4]

Thanks I have used the blanket “yes” so I’ll try your suggestion, it does seem a common problem though and thought Sony would have attempted to resolve by now. 
thanks for your advice, appreciated. 

[AnnieB4]

Thanks I have used the blanket “yes” so I’ll try your suggestion, it does seem a common problem though and thought Sony would have attempted to resolve by now. 
thanks for your advice, appreciated.