Contacts disappear

[DrOnline]

Hi,

I just got the Sony Xperia Z3 about a week ago. First time using Android. Happy so far.

But there is a serious problem: My contacts have repeatedly simply disappeared from the phone. It happened again just now. I clicked the contacts icon, and I could see the contacts rapidly disappear, and now I am only left with:

* ICE - In case of Emergency

* Myself

What's going on?

[_alexdon_]

If you try it,keep us updated.

[Drakul]

This is SO WRONG IN MANY LEVELS. when you an mp3 player, you put music into it;when you have a phone you add contacts into it. My point is... Contacts are basic on a phone. You can't just have errors and have randomly all contacts disappeared. I run work and personal life from this phone. Contacts being erased is never an option.
Is there somewhere I can place a serious ticket about it? Is just not right in any level.
Things like that would say sony is not ready to make phone software just yet

[stockyvillage]

The easy solution is back up your contacts on your google account.

[Drakul]

Of course the easy solution is to back up. I know that man. But a phone should not erase the contacts. The easy solution to that (if it is a common error) is to Change brands

[stockyvillage]

Repair your phone using PC companion.As your problem is software related

[Drakul]

Will that erase my info, apps, messages, etc ?

[stockyvillage]

Yes Drakul it would so back them up first

[Drakul]

How do I repair it? Sony companion just freezes and stops working.

[Kari_79_99]

Thank you Thank you Thank you Thank you this is the second time all my contacts had disappeared. First time I thought I'd accident my deleted them.

[kishoravali]

Same thing happened to me yesterday. and i know that i did not delete them by mistake. i tried force closing and restarting the phone. can someone tell me if something works?? Please!!!

I cant belive this. this is my 2nd sony phone!