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Z1 screen blackout and total non-responsive after firmware update

SOLVED
sparklypickle
Visitor

Z1 screen blackout and total non-responsive after firmware update

I don't know if this is related to yesterday's firmware update but today while I was using my Xperia Z1 this morning, the screen faded very quickly to black and now is totally black (but I can tell it is still on becasue if I tilt the screen it looks greyish). The on/off button does nothing, when I plug it in to charge, no response and when I plug it into the PC it is not recognised! HELP!!

1 ACCEPTED SOLUTION

Accepted Solutions
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_alexdon_
Expert

Do this:Connect to wall socket,charge for 2 hours,force shutdown(power button+vol up until the phone vibrates 3 times).Turn it on.

alexdon

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12 REPLIES 12
hallrm
Visitor

You're not the only one. Others reporting dead Z1 after Kit Kat install. Mines currently at a Sony Repair Centre.
sparklypickle
Visitor

Argh!! What fabulous timing! good job Ive got a spare phone! 

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_alexdon_
Expert

Do this:Connect to wall socket,charge for 2 hours,force shutdown(power button+vol up until the phone vibrates 3 times).Turn it on.

alexdon
Danial-mach1
Leader

connect to wall charger..open sd card flap push and hold off button untill phone vibrate..then let it charge for 1-2 horse

after that t ry software repair via sus

sparklypickle
Visitor

Amazing, it lives!!!

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_alexdon_
Expert

Xperias do not die so easily!

alexdon
sparklypickle
Visitor

Do I need to reinstall from a PC to sto pit happening again?

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_alexdon_
Expert

You could try a repair with either PCC or SUS.

alexdon
sparklypickle
Visitor

hmm I have Z1 C6903 but I cannot find the firmware for this on the SUS...which one am i supposed to use?